By Austin Verner Customers are the lifeblood of any business, and that means delivering an exceptional customer experience is a must to keep your guests coming back. A study conducted by Thanx found that revenue was highly-concentrated among a small number of customers, with the top 25 per cent contributing 64 per cent of revenue. […]
By Sylvia Tomczak It’s exclusive, it’s elusive, it’s underground dining — and it might just be happening in the most obvious of places. All across Canada (and the rest of the world), chefs and restaurateurs have been rethinking the concept of dining out through embracing elements of secret supper club culture. Welcoming social intimacy and […]
By Doug Radkey Throughout the restaurant industry, the phrase ‘it’s not my job’ can simply not exist. It is every employees job to provide memorable customer service; from management to the back-of-house employees, and of course through to the front-of-house team. All employees must work as one cohesive unit to ensure an unforgettable guest experience. […]
