Labour shortage or poor work conditions? Here’s what’s really vexing Canadian restaurants

By Bruce McAdams and Rebecca Gordon Restaurant operators across Canada are struggling to find enough staff to run their operations. This labour crisis has been highly publicized by Canadian media as a “labour shortage.” A recent survey by Restaurants Canada found that 80 per cent of foodservice operators were finding it difficult to hire kitchen […]

How higher pay positively impacts customer service

With a labour shortage sweeping North American foodservice, the pay that restaurant workers receive, particularly the wages of hourly employees, is under review. New research suggests, rather unsurprisingly, that higher pay positively impacts customer service. Researchers at the Cornell SC Johnson College of Business compared restaurant reviews where the minimum wage has increased versus those […]

Handling the continuing restaurant labour shortage

It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers […]

Chipotle increases wages, other employee incentives

Amid a restaurant hiring struggle in Canada, Chipotle has increased its wages and added other incentives to attract and retain employees. The chain is increasing restaurant wages in Canada to a $15 minimum hourly rate in Ontario restaurants and a $16 rate in British Columbia restaurants. The Mexican restaurant and grill is also offering a […]

Restaurants fear labour shortage will continue

Canada’s restaurant labour shortage, plaguing the industry in recent months as one of the latest effects of the COVID-19 pandemic, could continue for the foreseeable future. That’s according to Restaurants Canada’s latest Restaurant Outlook Survey, which found that the majority of restaurateurs are still finding serious difficulties in hiring staff. The survey, conducted in early […]

The hiring dilemma: Luring restaurant workers amid pandemic damage

Foodservice is facing a staffing crisis as many laid off workers show understandable reluctance to return. So what can operators do? By Tom Nightingale It’s been well-documented that the effects of the COVID-19 pandemic on tight-margin industries like foodservice and hospitality were particularly devastating as closures and numerous restrictions have affected the last 16 months. […]

Restaurant owners in British Columbia to get sharp new kitchen tool

Press release Inspired Restaurants, a labour market project aimed at helping smaller, independent restaurants improve working conditions and retain staff, is now underway. “The food service industry is an important part of our diversified economy in B.C.,” said Melanie Mark, Minister of Advanced Education, Skills and Training. “Restaurant work can be very rewarding, but the […]