staff training


Unwanted Guests: How to keep pests out in the cold

By Alice Sinia, PhD When it comes to the right recipe for pest protection in your restaurant, so much depends on your staff’s knowledge of the pesky critters. For the most effective pest management program, your employees need to understand their role, including how they can be vigilant and observant. The best pest management comes […]

How staff training and technology can help you better manage the cost of labour

By John Clausen In the service industry, people seem to have the greatest impact on costs and on revenue — costs such as the efficient use of resources and providing high-quality service at a reasonable price; and revenue generated by repeatable business and positive customer referrals. Technology, meanwhile, can also be used to enhance the […]