7 ways to upsell your customers

By Mark Plumlee To maximize the success of your business and get the most out of every transaction for your restaurant, your servers need to know how to upsell.   As any salesman worth his salt will tell you, upselling is an effective way to increase boost your profits and get customers taking you up […]

The importance of workplace safety in hospitality

By Yasmine Mustafa The hospitality industry can be very lucrative for people at all levels of the business. However, many companies in the industry struggle to comply with the workplace safety and health standards required of them, something that has taken on increased importance against the pandemic backdrop. Ultimately, lack of compliance can lead to […]

Canada relaxes Temporary Foreign Worker Program to help ease labour constraints

Canada has announced important changes to the Temporary Foreign Worker Program under the Workforce Solutions Road Map with the intention of lessening the impact of labour shortages on businesses in heavily affected industries. One of those industries is foodservice and food manufacturing. Operators will be granted more efficient and effective access to this crucial program. […]

How various operators are tackling staffing challenges

RestoBiz spoke to four owners and operators about the continued effect of the pandemic on labour 21 months into the COVID-19 pandemic and foodservice operators are far from out of the woods. Whereas the first year of the pandemic was characterized by panic, shutdowns, layoffs, and other evolving measures, staffing challenges have been a major […]

Navigating the vaccine passport rollout

By David Hopkins The vaccine passport has now rolled out in Ontario, and with it comes increased uncertainty and complications for restaurant operators, who have already faced incessant turmoil and scrutiny over the past year and a half. While the details of the vaccine passport and its enforcement vary from province to province, the gist […]

Staff management doesn’t have to be complicated

In 2021, running employee operations is so much more than just shift scheduling, but solutions like BarSight Restaurant Systems are here to help. Running a restaurant or other foodservice establishment is very different from a typical 9-5 operation. Even before COVID-19, the scope of responsibilities that operators have to juggle on the staffing side alone […]

The hiring dilemma: Luring restaurant workers amid pandemic damage

Foodservice is facing a staffing crisis as many laid off workers show understandable reluctance to return. So what can operators do? By Tom Nightingale It’s been well-documented that the effects of the COVID-19 pandemic on tight-margin industries like foodservice and hospitality were particularly devastating as closures and numerous restrictions have affected the last 16 months. […]

Unwanted Guests: How to keep pests out in the cold

By Alice Sinia, PhD When it comes to the right recipe for pest protection in your restaurant, so much depends on your staff’s knowledge of the pesky critters. For the most effective pest management program, your employees need to understand their role, including how they can be vigilant and observant. The best pest management comes […]

How staff training and technology can help you better manage the cost of labour

By John Clausen In the service industry, people seem to have the greatest impact on costs and on revenue — costs such as the efficient use of resources and providing high-quality service at a reasonable price; and revenue generated by repeatable business and positive customer referrals. Technology, meanwhile, can also be used to enhance the […]