By Frank Van Dyke From slippery floors to scorching kitchen equipment, workplace injuries can be costly. A single accident can lead to potential lawsuits and perhaps even higher insurance premiums. As an employer, it’s essential to recognize that most of these incidents are preventable. By implementing proactive safety measures, cultivating a culture of accountability, and […]
By David Hopkins In the current climate, it is incredibly difficult to be profitable and operate efficiently as a restaurant operator. Inflation is omnipresent, skilled labour is hard to come by, and consumer expectations are high. Fortunately, many technology platforms on the market can help restaurants thrive. Leveraging technology is critical, and here are some […]
While we are not quite in the holiday season just yet, it will be here before we know it, and operators who want to stay staffed and ready need to be proactive. Hiring early, training thoroughly, and mastering efficient scheduling can help you create a strategy for staffing success through the holidays. RELATED: Managing your […]
So much technology has emerged to make life easier for restaurateurs, but often once you’ve embraced innovation, it becomes something you rely on. What happens when those tools fail, there’s a glitch, or they don’t do what they are supposed to do? Technology is not foolproof, so operators need a strategy to address any issues […]
As the seasons change, so do your staffing needs. Patio season means more tables to cover, and combined with labour challenges and vacation time, you don’t want to be short-staffed for the summer. Studies show that businesses lose up to 75 per cent of customers due to wait times, and poor service can really hurt […]
By Charli Tanner Everyone is feeling the financial pinch, and with restaurants facing rising food, utility, and labour costs, they are keeping a close eye on their profit margins. Reports at the end of 2023 revealed that rising costs meant one-third of Canadian restaurants were operating at a loss, highlighting the need for reducing expenses […]
By Mo Chaar Restaurants across the country are facing a triple-threat of challenges: inflationary costs, labour shortages, and pandemic debt – and many are struggling to stay afloat. According to Restaurants Canada, only half of restaurants are profitable, with one-quarter of its members worried they won’t survive another year. While a portion of the hospitality […]
Suggestive selling is something restaurants have been practicing for years, but in today’s economy, it may be an even more valuable asset. Research shows that restaurants that master suggestive selling can up their sale averages by 30 per cent, while also boosting customer loyalty. 73 per cent of diners say that their experience relates to […]
By Jason Wagenaar Technology can help with many of the current challenges facing the restaurant industry, from staffing to inflation (the cost of goods and menu prices) to increased competition, and difficult-to-navigate supply chains. With nearly half of Ontario’s restaurants operating at a loss or just breaking even and profit margins shrinking, many restaurant owners […]
As a restaurateur, prioritizing your guest experience is vital in garnering return visits, and longer wait times could be hindering your restaurant’s success. Nobody likes waiting, and your diners are no exception. In fact, a study of 94,000 diners found that the revenue of a popular restaurant increased by 15 per cent when wait times […]
