AI is poised to transform the restaurant industry in 2024

By Daniel Hawes The restaurant and hospitality sectors are in a time of rapid digital transformation due to the widespread introduction of artificial intelligence (AI) into the consumer space.  AI will significantly influence and reshape these sectors, as operators continue to look for ways to streamline restaurant processes and customer interactions, accelerate internal workflows, and […]

Addressing restaurant cancellations and no-shows

As restaurateurs continue to balance thin margins and staffing shortages, more have begun taking steps to deter diners from last-minute cancellations (or not coming at all) as a way to try and manage their costs. According to studies, 17 per cent of U.S. restaurants charged at least one cancellation fee in January, up four per […]

A look at the mental health of today’s hospitality workers

By Jessica Brill The last few years have certainly taken a toll on the hospitality industry. However, some would argue it wasn’t all doom and gloom, as restaurants adopt technology and review operations to boost efficiency and their bottom lines. Perhaps even more importantly, the pandemic shone a bright and critical light on the working […]

Beertown is thriving with vision, mission, and values that put people first

By Jessica Brill The foodservice industry has spent the last few years in recovery mode amid supply chain disruption, inflation, and labour shortages, but some restaurants have found a way to thrive through it all. By focusing on relationships from the top down, prioritizing staff, and strengthening partner relationships, Beertown continues to grow, providing guests […]

‘Tis the season for holiday dining

As restaurant traffic revs up for the holidays, now’s the time for operators to focus on maximizing those revenues with a strategy that will take them through until next year. Creating unforgettable experiences is one way that restaurants can stand out from the crowd this season and work on building loyalty from their guests. But […]

Restaurants are seeing an uptick in early dining traffic

Consumer habits come and go, and as work schedules remain flexible and consumers are cost-conscious, early dining seems to be a trend that’s picking up speed. Although many QSRs are finding success with late-night dining, adding this daypart to their offerings, there has also been significant recent growth in earlier visits. With reservations for five […]

Writing restaurant job descriptions that will attract talent

Although labour shortages are slowly evening out, many restaurants are still struggling to attract and retain the top talent they need to build the business. Competition is fierce as staffing has certainly been a concern for the foodservice industry in recent years. Although industry has always struggled with attracting and retaining top teams, it’s more […]

Side projects boost engagement and retention for your restaurant staff

By Matt Parkin In the dynamic world of restaurants, the quest to engage and retain employees goes beyond the confines of the job description. As the restaurant landscape evolves, so do the desires of job seekers and the expectations of employees. FindWRK’s Picture of the Hourly Workforce report reveals that exciting growth opportunities are a […]

The costly consequences of long restaurant lines

By Matt Parkin In the bustling world of restaurant management, the sight of long lines forming at your establishment can evoke mixed emotions. On one hand, you might be filled with pride in the success of your business and the traffic that you’re seeing. On the other hand, feelings of stress and fear can emerge […]

Making long weekends work for your restaurant

Canadian diners love to get out and celebrate, and long weekends are the perfect way to get guests out to your restaurant. From LTOs to patio events to fun festivities – and more – use long weekends to fill your seats and make the most of your margins. There are a few steps you can […]