No end in sight for restaurant labour shortages

For six months now, many industries have experienced devastating labour shortages. That remains a major factor for nearly out of three small businesses in October, according to new data. Alignable’s October Hiring Poll of 3,181 small business owners found that nearly four in five (78 per cent of) restaurant owners say the lack of workers cuts […]

Restaurants shouldering the vaccine passport burden & blame

The last 19 months have posed many of the sternest tests that foodservice has seen in recent memory — from tumbling sales in the spring and summer of 2020 as the pandemic gathered speed to the labour difficulties and rising food costs seen in recent months of 2021. The latest has been handling the introduction […]

How Canadian foodservice has been forever changed

By now, it seems undeniably apparent that the COVID-19 pandemic has changed Canadian foodservice forever. According to Restaurants Canada’s Foodservice Facts 2021 report, that view is shared by 76 per cent of operators across the country. On the positive side, foodservice sales are rebounding. In July 2021, there was only a five per cent difference […]

Nando’s Canada putting staff and franchisees first

CEO Kevin Lindhorst tells RestoBiz how the chicken specialists have navigated the pain of the pandemic By Tom Nightingale Canada’s hungry public loves chicken, that’s for sure. One of the most versatile of comfort foods and a product that often travels well in this new era of heightened off-premises consumption, chicken – whether fried, roasted, […]

Indeed and OpenTable team up to accelerate U.S. restaurant recovery

Amid an ongoing struggle for labour in the restaurant industry, leading job portal Indeed and OpenTable have joined to launch a month-long hiring initiative specifically aimed at foodservice. According to data from the U.S. National Restaurant Association cited by a press release, the industry has a shortage of over one million workers compared to pre-pandemic […]

Labour shortage or poor work conditions? Here’s what’s really vexing Canadian restaurants

By Bruce McAdams and Rebecca Gordon Restaurant operators across Canada are struggling to find enough staff to run their operations. This labour crisis has been highly publicized by Canadian media as a “labour shortage.” A recent survey by Restaurants Canada found that 80 per cent of foodservice operators were finding it difficult to hire kitchen […]

Foodservice employment reaches highest level since pre-pandemic

As provinces continue to further reopen their economies and indoor dining returned on a broad scale over the summer, hospitality and foodservice employment rebounded in August. The foodservice and accommodation sector recovered 74,600 jobs in August compared to July, causing overall employment in the sector to increase to 1,067,700 — its highest level since February […]

Restaurants key to restoring Canada’s pre-pandemic employment

It’s not just foodservice that has been suffering a labour shortage. Across numerous industries in Canada, employment levels remain down when compared to before the pandemic. Restaurants could be the key to restoring the balance. “Restaurants are key to bringing Canadians back to work, but precarious conditions over the past 18+ months have created unprecedented […]

How higher pay positively impacts customer service

With a labour shortage sweeping North American foodservice, the pay that restaurant workers receive, particularly the wages of hourly employees, is under review. New research suggests, rather unsurprisingly, that higher pay positively impacts customer service. Researchers at the Cornell SC Johnson College of Business compared restaurant reviews where the minimum wage has increased versus those […]