Costco is Canadians’ most respected food retailer, says survey

Costco Wholesale has been chosen by the Canadian public as Canada’s Most Respected Grocery/Food Retailer. After more than a year-and-a-half of unprecedented challenges providing groceries and food items to the Canadian public, Costco was rated the top national retailer against 13 peers in a Dart poll of 3,784 Canadians during the month of September 2021.  […]

Outdoor dining demand has been driven up by Delta variant

New data from the U.S. National Restaurant Association has shown how the delta COVID-19 variant drove up the demand for outdoor dining. In a September 2021 survey fielded by the Association, 78 per cent of operators said their restaurant experienced a decline in customer demand for indoor on-premises dining in recent weeks, as a result […]

Canadians want indoor dining, technology, and to support local

Canadians are looking forward to returning to restaurants as long as safety measures are in place finds the 2021 Discerning Diner Report from Angus Reid and Restaurants Canada. In particular, 89 per cent of Canadians are looking forward to eating out with friends and family, with 64 per cent going so far as to say […]

Handling the continuing restaurant labour shortage

It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers […]

Restaurants fear labour shortage will continue

Canada’s restaurant labour shortage, plaguing the industry in recent months as one of the latest effects of the COVID-19 pandemic, could continue for the foreseeable future. That’s according to Restaurants Canada’s latest Restaurant Outlook Survey, which found that the majority of restaurateurs are still finding serious difficulties in hiring staff. The survey, conducted in early […]

88% of restaurants fear Delta variant surges will hurt their recovery

The long road out of COVID-19 is strewn with potholes and other hazards, not least the Delta variant. The highly contagious variant was first discovered in India in late 2020 and now accounts for the majority of cases in Canada and various other countries.  For example, 95 per cent of all positive tests in British Columbia […]

Preparing yourself for summer reopening & recovery

Canadian consumers are ready to keep supporting restaurants, but managing your margins and elevating guest experience are musts. By Tom Nightingale Canadian foodservice and hospitality is finally getting on the road to healing the deep wounds of COVID-19. On July 16, indoor dining reopens in Ontario for the first time since Easter weekend, a landmark […]

Tipping remains important but are attitudes shifting?

Canadians largely recognize that tipping is becoming increasingly important for the foodservice and hospitality industry amid the devastating impacts of COVID-19. However, there are some signs that attitudes may be changing. Foodservice and hospitality has always relied on tipping to a significant extent. The pandemic, though, is causing something of a reevaluation of how the […]

Nearly half of Canadians plan to imminently return to indoor dining

With lockdowns and other COVID-19 restrictions beginning to lift across Canada and vaccine rates continuing to climb, more and more patrons are ready to return to indoor dining. According to data from The NPD Group, nearly half (46 per cent) of Canadians plan to physically eat at a restaurant, bar, or coffee shop in light […]

Vast majority of diners plan to maintain digital ordering habits

Ninety-two percent of restaurant customers who are fully vaccinated plan to continue digital ordering at least as often as they do now, according to new research from Paytronix and PYMNTS. Conversely, just eight per cent plan to return to dine-in as they did prior to the pandemic. Thirty-two percent of independent, full-service restaurant customers who are […]