How restaurants can embrace change in the age of the hermit consumer

By Brittain Brown There’s been a noticeable change in consumer habits across Canada in the post-pandemic landscape. Fueled by a rise in ghost kitchens, third-party delivery apps, and surging inflation impacting supply chains, we’ve seen the emergence of a new consumer archetype: the “hermit consumer,” marked by those who prioritize comfort and convenience by ordering […]

Can you improve your restaurant’s online ordering system?

As off-premise dining stays popular among consumers, operators can differentiate themselves and raise the bar on the customer experience with a better online ordering system. According to TouchBistro’s 2024 Diner Trends Report, 31 per cent of Canadians are ordering delivery and takeout every week, and that’s up from 25 per cent in 2022. Today, online […]

Off-premise dining continues to drive restaurant revenues

Even as dine-in traffic continues to pick up, demand remains high for off-premise dining. From delivery to drive-thru, studies show that 43 per cent of full-service restaurants accounted for more off-premise business in 2023 than five years ago, and 26 per cent of operators plan to add more options to their off-premise offerings this year. […]

What’s trending on takeout and delivery menus?

With takeout and delivery still more popular than dine-in restaurant visits, customer tastes have shifted this past year, with consumers embracing unlikely food pairings and strong flavours for their off-premise orders. Food delivery order revenue is expected to grow at an annual rate of 12.3 per cent until 2027, so it’s a market worth examining […]

Get your restaurant ready for the holidays

The holiday season has arrived, but is your restaurant holiday-ready? From special menus to labour management to your reservation system, getting ahead of the game will help you stay prepared, deliver a positive guest experience, and make the most of your margins. Be proactive, stay organized, and plan for a successful holiday season! Menus Encouraging […]

Today’s tipping trends

Tip-flation and fee fatigue have been in the news as high inflation continues and consumers look to save their pennies. With costs continuing to rise, are consumers tipping and how do they feel about the shift in tipping culture? Reports show that consumers have negative feelings towards tipping, with about 30 per cent of consumers […]

Delivery trends have some restaurants adjusting their approach

Off-premise dining remains a fan favourite for consumers, with dining out remaining only slightly more popular. In fact, 58 per cent of consumers have ordered delivery in the last month, compared to 62 per cent who have dined in a restaurant. The frequency of ordering has increased, too, with 51 per cent of Canadians ordering […]

Diners choose pickup over delivery as inflated costs continue

In the last few years, off-premise dining has become so popular, but these days, pickup is surpassing delivery for diners. As prices continue to remain high, this shift could be a result of consumers watching their wallets, attempting to save a few dollars by skipping the delivery fees. Because restaurants don’t typically add a charge […]

Stick with sweets for a winning summer menu

Diners love desserts! In fact, Datassential’s latest report shows that 95 per cent of people have had sweets within the last week, and 63 per cent of consumers have indulged within the last 24 hours. This course, of course, is not a new concept, but 45 per cent of operators saw a rise in dessert […]

Choosing a delivery system that works for your restaurant

Customers are always looking for better, smoother, and faster restaurant experiences and that applies to their off-premise dining, too. As the landscape focuses even more on convenience, restaurants will need to decide on a delivery system that offers the best customer experience. According to Paytronix, both first-party and third-party options offer benefits for restaurants and […]