The 360-degree dining experience & the new climate of guest impulse

By Laurent May Restaurants across the country are reopening and the hospitality industry is reemerging in a post-pandemic world. However, guest expectations have shifted as new technology was introduced over the pandemic to keep dining guests comfortable and safe. On-premise guest experience is traditionally guided by the server, as they drive the service from beginning […]

Restaurant technology: What to invest in & what to skip

By Mo Chaar The restaurant industry is an ever-changing technological landscape. The pandemic has shifted guest expectations and restaurants are now required to be tech-savvy and offer online ordering, pay-at-the-table functions, third-party delivery, and more. However, with restaurants already struggling in the current climate, most businesses don’t have the financial resources to invest in expensive […]

Why COVID-19 could present opportunities for restaurateurs

By Mark Plumlee It’s been a tough 16 months for restaurateurs. The COVID-19 pandemic pushed the industry to the brink, accelerating technological trends and forcing restaurants to adopt to-go business as a foundational revenue stream. As we come out of the pandemic into the “new normal,” get ready to see an explosion of new ventures […]

Square software now available in Canada as a standalone

Square KDS has launched as a standalone subscription in Canada and beyond, making the kitchen display software available to all restaurant sellers — including those that don’t require taking orders on a POS or advanced functionality and simply need a KDS to manage and fulfil orders from online ordering and delivery partners.  Square first announced […]

Optimizing third-party integrations: How restaurants can save money

By Mo Chaar Varying stages of lockdowns across the country have restaurants nationwide optimizing online ordering and delivery in an effort to maintain service despite ongoing dining bans. While the restaurant industry has relied heavily on these services during the pandemic, after a year of primarily takeout and delivery, restaurants are feeling the weight of […]

Outlasting the pandemic: How tech is helping restaurants evolve

By Mo Chaar As restaurants grapple with ongoing closures throughout the pandemic, it’s clear that dining as we know it might never be the same. Bans on indoor dining in provinces like British Columbia have been detrimental as businesses watch Ontario’s restaurant industry with bated breath, which has already been set back more than $100 […]

Contactless solutions a win-win for consumers and businesses

By John Kelly There’s no question that the coronavirus pandemic — along with the accompanying lockdowns and restrictions — forced brick-and-mortar businesses, from retailers to restaurants, to find new ways to serve their customers and spurred a wave of innovation across many industries.  As the coronavirus vaccine rollout expands and, ultimately, we move towards a state […]

Retaining the divided attention of post-COVID QSR customers

Quick Service Restaurants face an uncertain future. Here’s how they can win in a digital marketplace with customers staying at home. By Peter Klayman With the pandemic altering the definition of “normal” across industries, Quick Service Restaurants (QSR) have been amongst the fortunate few able to stay afloat. While foot traffic to fast food and […]

Contactless transactions surge in Canada during pandemic

Many foodservice trends have emerged or at least accelerated during the COVID-19 pandemic, and among them is the increasing volume of contactless transactions. As consumer behaviour has dramatially shifted in line with both preference and necessity over the last 12 months, far more Canadians are shopping online. Those who are still heading to bricks-and-mortar establishments […]

Square for Restaurants launches in Canada to help recovering industry

Resilience has been the backbone of the Canadian food and beverage industry in recent months, as it adapts to COVID-19 restrictions. Now, restaurants across Canada can leverage the power of even more Square tools to their advantage and ever-changing needs. Launching in Canada, Square for Restaurants is an all-in-one specialized point of sale that brings […]