Restaurants looking to lower food waste can turn to tech

Food waste is not a new challenge in the foodservice industry, but with the continued inflation, restaurants may be even more motivated to lower waste and cut costs. Why is there so much waste? Food scraps and surplus inventory are certainly contributors, but there are two other major culprits to blame: kitchen mistakes and disposing […]

Voice technology: a long-term staffing solution?

Ask many experts and they will say that foodservice — despite the pain of the pandemic, inflation, staffing crises, and other problems — is in the middle of a great leap forward in technological advancement right now. Automation in the kitchen, the dining room, and beyond is propelling an evolution of the way restaurants do […]

The critical importance of loyalty members

In today’s crowded foodservice climate, offering a robust loyalty program is a must. Loyalty members visit more, spend more, and provide your business with vital insights into customer behaviour. Those were some of the key conclusions of the new Paytronix Loyalty Report 2022, which found that the top loyalty members are foundational to a restaurant’s […]

Restaurant technology trends to watch for in 2023

By Brittain Brown The foodservice industry has seen tremendous change over the past year. Diners returned to restaurants in droves, but as if the pandemic wasn’t enough, we also had hospitality labour shortages and decades-high inflation to contend with. While it was a tumultuous time, the one constant for restaurateurs throughout the year is — […]

Foodservice brands must walk a tightrope between physical & digital experience

By Dustin Hassett Now more than ever, restaurateurs are operating in an experience economy. Customers are interacting with competitor brands over multiple channels every hour of every day, and they expect every digital experience to measure up to the Amazons and Ubers of this world. Just like the behemoth tech brands, foodservice businesses need to […]

QR codes seem here to stay despite diner disdain

Foodservice’s embrace of technological solutions was hastened by the COVID-19 pandemic and the economic, safety, and staffing challenges it brought on. But it isn’t just new innovations we’ve seen rise to prominence in the last few years. QR codes, a tool once sidelined, have rebounded in a big way. These days, in the second half […]

4 reasons to consider electric detection technology for kitchen fire protection

By Adam Walker Whether a result of the global pandemic, supply chain shortages, inflation, or simply competitive pressures, restaurants are facing challenges never before seen in the industry. Many owners and operators have been forced to change how their businesses are run and to look for new efficiencies to stay afloat. One area that is […]

Smart farm-to-table: how agritech innovations could revolutionize the supply chain

By Adrian Johansen To say that the last few years have been challenging for the restaurant industry would be a gross understatement. Restaurateurs have endured a global pandemic, protracted lockdowns, and now a seemingly intractable supply chain crisis. It has been a lot to endure, and far too many promising establishments have not survived. The […]

4 common mistakes to avoid when building a loyalty program tech stack

By Mo Chaar Customer loyalty is key for Canadian consumers, who are among the world’s most frequent users of a loyalty program. Over half of Canadians make reward-earning purchases several times a week, and a recent Givex survey found that 56 per cent of Canadians say loyalty programs make them more likely to dine out […]

Compass Group Canada, SJW Robotics introduce 24-hour automated kitchen

Robotics have a prominent place in the present and the future of foodservice, whether it is automated data collection or a burger-flipping robot. Now, Compass Group Canada and SJW Robotics are introducing a 24-hour automated kitchen, which the latter company calls “the world’s first fully autonomous robotic restaurant that cooks made-to-order meals”. The two companies […]