Restaurants stand to gain as food delivery flourishes

By Kyle Brown As the restaurant industry recovers from the pandemic and all of its accompanying headwinds, one area has instilled hope in the hearts of many restaurateurs: third-party online food delivery. It’s a shining beacon of meaningful and sustained growth – to the tune of an expected US$24 billion in the U.S. and US$154.3 […]

DoorDash releases 2022 online ordering trends report

The restaurant industry has dramatically changed since the onset of the COVID-19 pandemic, and online ordering trends such as delivery and takeout continue to see massive growth worldwide. In Canada, off-premises consumption has experienced 27 per cent year-over-year growth in same-store orders, according to DoorDash. The delivery company and Restaurants Canada have partnered up to […]

Provincial competition law needed to address the power of gig work platforms

By Vasiliki Bednar and Robin Shaban With the invention of gig-based platforms like Uber and SkipTheDishes, the gig economy has not just become an integral part of the labour industry, but also digital society as well. Along with the meteoric rise in popularity of these platforms, many of these companies have “monopsonies” in their industries. […]

Ontario establishes basic gig workers’ rights including $15 minimum wage

Ontario has announced “historic” new legislation that would see it become the first province to establish foundational employment standards for app-based gig workers, including extending to them the province’s general minimum wage of $15. The Working for Workers Act 2022 intends to boost protections for digital platform workers who offer rides or deliver food and other […]

Uber Eats introduces new features for Canadian restaurants

Uber Eats has become the latest third-party aggregator to introduce new features aimed at supporting its partnership with restaurants during the ongoing pandemic. As the pandemic nears the start of its third year, restaurants continue to see pickup and delivery grow and grow as a percentage of their business, as well as a sustained growing […]

DoorDash offering restaurant financing to partners

DoorDash is introducing a new merchant service that provides partner restaurant financing in the form of cash advances for its merchants. DoorDash Capital is described as a new merchant service that provides fair and convenient access to financing for eligible merchants. The idea is that at a time when getting investment and capital is more difficult than […]

The rising importance of multiplatform operations

The increasing prominence and profitability of off-premises dining has been a prominent accelerated shift throughout the pandemic. Now and moving forward, restaurants must realize that appealing to the multiplatform customer is vital for survival and success. Financial services company Rabobank estimates that even coming into COVID-19, off-premises sales had increased nearly four times faster than […]

2021 Canadian restaurant online ordering trends

After a challenging couple of years, restaurateurs have learned how to adapt to keep their doors open and their businesses thriving. The rise of off-premise dining and third-party delivery point to online ordering as a key component of engaging today’s customers with the convenient, fulfilling experiences they crave.  A new report by DoorDash, 2021 Restaurant […]

New Uber membership combines rides, delivery services

Uber has announced it is launching a new membership program called Uber One that combines its rides, grocery, and food delivery services. The membership costs $9.99 a month or $99.99 a year and includes five per cent off eligible rides and delivery orders on food, grocery, alcohol, and more. It also offers an unlimited $0 […]