2021 Canadian restaurant online ordering trends

After a challenging couple of years, restaurateurs have learned how to adapt to keep their doors open and their businesses thriving. The rise of off-premise dining and third-party delivery point to online ordering as a key component of engaging today’s customers with the convenient, fulfilling experiences they crave.  A new report by DoorDash, 2021 Restaurant […]

New Uber membership combines rides, delivery services

Uber has announced it is launching a new membership program called Uber One that combines its rides, grocery, and food delivery services. The membership costs $9.99 a month or $99.99 a year and includes five per cent off eligible rides and delivery orders on food, grocery, alcohol, and more. It also offers an unlimited $0 […]

Delivery aggregators & the costs of convenience

A new report has shed light on the extended effects of the pandemic on food delivery aggregators and third-party delivery apps. The inaugural The Digital Divide, Aggregators: The Cost Of Convenience, a collaborative PYMNTS and Paytronix report, examines the spending habits of restaurant customers in the U.S. It found that many consumers came to rely […]

New York City moves to protect food delivery workers

The New York City Council has approved a package of bills designed to strengthen protections for the city’s tens of thousands of food delivery workers. The legislation will give couriers more control over their routes and better access to washrooms and also gets the ball rolling on establishing minimum per-trip payments. In summary, the six […]

Uber Eats, Postmates follow DoorDash with tiered delivery pricing structures

Uber Eats and Postmates have followed the example of DoorDash by implementing their own tiered delivery pricing structures amid a continuing conversation over the validity and morality of delivery modes during the pandemic. The two delivery services this week announced new tiered delivery pricing that sees them offer 15 per cent, 25 per cent, and […]

Delivery companies sue New York City over permanent fee cap

It’s been an incendiary issue for months now amid the struggles of the pandemic, and the issue of third-party delivery companies in foodservice is threatening to come to a head south of the border. Delivery platforms DoorDash, Uber Eats, and GrubHub are leading a lawsuit against New York City over the city’s implementation of a […]

California may let restaurants set prices on delivery platforms

A California bill is attempting to allow restaurants in the state to set menu prices on delivery platforms. San Diego Assemblywoman Lorena Gonzalez’s AB 286 would allow restaurants to set the price of food and drink sold through delivery aggregators. It would also require food delivery companies to provide customers and restaurants with itemized cost breakdowns of third-party […]

The lasting changes and passing fads of COVID-19

By Mark Plumlee COVID-19 brought massive, sweeping changes to the restaurant industry. Now, with the vaccine rollout well underway and provinces continuing to reopen their restaurants, one giant question remains unanswered. Looking at some of the many shifts restaurant operations have seen over the past year, which ones will turn out to be passing fads? […]

Restaurant owners want caps on food delivery apps fees beyond pandemic

By Tara Deschamps, The Canadian Press Restaurant owners say food delivery apps have taken too big a bite out of their revenues for too long. Food delivery apps were forced to implement lower fees when dine-in service was closed during the COVID-19 pandemic, and restaurants say the change should be made permanent if they are […]