How to handle online complaints
In the hospitality industry, above all else, it is the experience that is sold. Those experiences may come in the form of dining, hotel stays or retail purchases. Long after a meal is finished, the major takeaway is… Eight ways to make your restaurant kid-friendly
Restaurants that target families have to cater to both parents and their children. Kids are very influential in choosing a restaurant to dine, and are potentially your biggest customers. Today’s average parent will… Using social media to improve your restaurant’s bottom line
On a typical day, Canadians make a combined 18 million visits to the country’s 89,000 food and beverage venues, creating annual revenues for the industry of about $72 billion. That’s a lot of competition! Five ways to create a strong first impression with your outdoor signage
You never get a second chance to make a good first impression. Your outdoor signage is much more than the name of your restaurant, it’s your customer’s initial encounter with your restaurant. Your… Three wine styles to feature on your holiday wine list
The holidays are on the horizon. There’s a reason it’s called the most wonderful time of the year: your guests are cheerful and celebrating, bonuses are coming in and most people have saved all year to be… | 
