The current hospitality labour market is challenging as operators try to build their best teams and increase operational efficiency. As labour shortages persist and the busiest season of the year approaches, how can restaurateurs improve hiring to maximize their labour to deliver on guest experience expectations?

Improve your hiring process

Developing a successful hiring process means knowing what candidates are looking for during this process. 95 per cent of hospitality talent acquisition teams have experienced ghosting from candidates, which can be really frustrating while on the hunt for winning candidates. Studies show that only 14 per cent of hospitality hiring professionals respond to applications the same day, with nearly half taking longer than 48 hours to respond, and 67 per cent of hospitality candidates accepting the first job offer they receive, a quicker the process may have operators seeing better results. While it may take some time to review applicants, organize interviews, and complete background checks, employers may find themselves filling out their teams faster with a more efficient approach to hiring.

Provide transparency

Today’s candidates want as much information about your company and the position as possible. When posting, include all pertinent information, including a detailed job description, hours required, salary, and more. Be transparent with your hiring process, too. If there are multiple steps, let candidates know what to expect so they can stay invested in the process. Staying in contact with candidates throughout the process helps them stay engaged, so keep them updated when their application is being reviewed, when you are considering final candidates, and throughout the hiring process.

Sell your business

Today’s marketplace is a competitive one, and candidates are looking for an employer that will meet their needs. A more efficient hiring process may make you stand out, but you need to focus on why your restaurant is a good fit for them. Highlight positive culture, describe charitable efforts, create an employee referral program, improve perks and benefits, and embrace diversity to provide an environment that candidates will want to be a part of. Finding candidates that align with your vision is a win-win: you get a team that’s working towards common goals, and they find a place where they can contribute, feel supported, and belong.

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As labour shortages persist and costs continue to rise, focus your hiring strategy on finding the best team for your restaurant to improve operations, better your customer experience, and boost the bottom line.