restuarant operations


Dining dissatisfaction and the high cost of not knowing who’s in the room

By Ryan Volberg New research reveals a troubling disconnect in Canada’s dining culture: while diners deeply value attentive, personalized service, many stay silent when their expectations aren’t met. In fact, Canada ranks first globally for silent dining dissatisfaction, with 22 per cent of diners choosing not to voice concerns when service falls short – the […]

Ontario restaurants don’t need more hustle; they need fewer HR headaches

By Sydney Hussey Ontario restaurant operators are constantly adapting to staffing shortages, rising costs and changing customer expectations. Many restaurants may “push through” sweeping workplace changes. Yet with restaurant teams already operating at full capacity, asking employees to work harder is no longer a sustainable strategy. A pan-Canadian survey from the Future Skills Centre’s Mind […]