By Trish Dyl In 2025, over 30 per cent of hospitality businesses suffered at least one cyberattack, with breaches costing upwards of $3.4 million each. Digital transformation is both an opportunity and a crisis point, which is a glaring concern in Canada’s restaurant sector. As rapid tech adoption is outpacing the safeguards that keep businesses […]
By Madan Kanala Tax holidays, utility rebates, and government incentives have offered much-needed relief to restaurant operators over the past few years. These programs are designed to ease financial pressure and boost recovery across the foodservice industry. But here’s the hard truth: no amount of temporary relief can fix what’s quietly draining your margins from […]
Restaurant technology continues to evolve, bringing increased efficiency, improved labour allocation, tighter inventory management, and a better customer experience. As costs continue to rise and diners watch their spending, some restaurants are looking to make improvements in the dining room, and adding tablets may be the tool that helps operators attract and retain regular guests. […]
By Sabby Gill Amid today’s economic challenges, restaurant owners are facing intense pressure. More than half of Canadian business leaders say they’re experiencing the most unpredictable business environment in the past decade, according to recent studies. Those in the hospitality and retail sectors are feeling the impact even more acutely, with 60 per cent revealing […]
OpenTable, a global leader in restaurant tech, has debuted ‘Concierge,’ a generative AI-powered assistant designed to give diners instant insights into more than 60,000 restaurants on its network. The launch deepens OpenTable’s continued investment in AI to support restaurants and diners. From helping diners figure out how to get to a restaurant, to suggesting what […]
By Jessica Brill With the challenges facing today’s foodservice professionals, operators need to use every tool at their disposal to compete and stay profitable. Modern technology has emerged on all fronts to help operators streamline operations, improve the customer experience, and continue to thrive, despite labour shortages, rising costs, trade difficulties, supply chain disruption, and […]
By Mushegh Hakobjanyan Staying ahead in the restaurant industry is more important than ever, which is why many are turning toward AI. According to the 2023 State of the Restaurant Industry report, approximately 58 per cent of restaurant operators, ranging from small cafés to large chains, utilize some form of technology and automation, such as […]
By Madan Kanala The restaurant insurance landscape has shifted dramatically since the pandemic. Insurers are more cautious, claims are scrutinized more closely, and premiums have risen in response to mounting risks across the industry. For operators, this means higher costs and a new focus on risk mitigation. But here’s what many haven’t realized: in this […]
By Randy Skyba In today’s foodservice environment, sourcing strategies are under the microscope. Whether driven by sustainability targets, customer expectations, or supply chain disruptions, more operators are turning to regional suppliers to bring fresh, local ingredients into their kitchens. But as appealing as “local” may be on the menu, the realities behind making it work […]
By Madan Kanala Artificial intelligence has exploded across most industries, grabbing headlines for generating images, writing emails, and powering customer service bots. But in the restaurant world, AI isn’t just a futuristic concept — it’s becoming a practical tool for back-of-house operations that quietly delivers ROI. The difference? This AI doesn’t talk. It listens, learns, and […]
