Restaurant theft is something that operators have to deal with, and although traditional methods of surveillance might have done the trick in the past, technology can help you step up your efforts. AI is not just useful for an improved dining experience, it can also help you increase security and lower restaurant theft. Shoplifting accounts […]
Loyalty has always been important in the foodservice industry, but it has really taken a front seat in the last few years as restaurants continue to recover and competition remains fierce. Customers are getting savvy about what they are looking for from restaurants, what loyalty programs should look like, and they are voicing their concerns […]
By Dawn Castell The restaurant industry has always been at the forefront of innovation and adaptation, and today, it stands on the cusp of a technological revolution with the integration of Artificial Intelligence (AI) in customer service. From deciphering customer preferences to tailoring menus offerings, and implementing AI for seamless payment processes, we will delve […]
By Charli Tanner AI has already started to change the way we live our lives, from creating recipes to writing restaurant reviews. While technology comes with its pros and cons, it looks like AI is here to stay. This article will take a look at the ways in which AI can influence your customers’ decisions […]
By Jessica Brill How is today’s technology helping to shape and improve the foodservice industry? As inflation and labour shortages continue to challenge businesses, innovation can play an important role in helping to alleviate some of the stresses that come with managing those persistent challenges. We consulted five industry experts from various leading foodservice sectors, […]
By Mo Chaar Restaurants across the country are facing a triple-threat of challenges: inflationary costs, labour shortages, and pandemic debt – and many are struggling to stay afloat. According to Restaurants Canada, only half of restaurants are profitable, with one-quarter of its members worried they won’t survive another year. While a portion of the hospitality […]
By Jo-Ann McArthur Last month I told you how Millennials are disrupting your business. This month I’m exploring the many ways new technology is causing its own disruption in our industry. From mobile apps to Virtual Reality, digital tech is changing the landscape for guests and owners alike. So, what is the role of digital […]
