As discretionary spending continues to be carefully watched by consumers, restaurateurs will need to offer a better guest experience to stand out and encourage regular visits. Research shows that nearly 75 per cent of all traffic happens off-premises, between drive-thrus, takeout, and delivery. As an impactful category for restaurants, what are guests expecting when they dine […]
While off-premise dining really took off during the pandemic, it’s a trend that’s here to stay. Making up about 75 per cent of all restaurant traffic, accounting for 58 per cent of quick-service and 41 per cent of full-service sales, takeout and delivery are an important part of restaurant operations. Maximize your margins for off-premise […]
The evolution of restaurant technology in recent years has included everything from AI to robotics, making futuristic improvements to labour management, service, operations, and beyond. Are you considering adding robotics and automation to your restaurant operations? Recent studies have shown that consumers are looking for more automation from restaurants in general, believing that restaurant tech […]
In the past, customer experience simply meant great food and service, but with today’s economic challenges and the demand for higher value, the bar has been raised. Customer experience (CX) is the great differentiator, allowing operators to set themselves apart and grow their brand, building loyalty and increasing repeat visits. The recent Patronix 2025 Loyalty […]
Off-premise dining continues to be popular among Canadian diners, with the delivery market predicted to grow another 7.7 per cent by 2030. Whether it’s third-party or through restaurant ordering, delivery is here to stay. What’s important to off-premise diners, and how can restaurants better deliver on their expectations? Here are some stats that may help […]
Today’s economy, labour challenges, and continued rising prices leave many operators feeling cost-conscious and looking for ways to maximize margins without raising menu prices. One strategy to save money and improve efficiency is by better managing your inventory to reduce waste, gain more time, and spend less money on spoiled or unnecessary ingredients. Accurate tracking […]
Customer loyalty is more important than ever as prices continue to rise and operators compete to attract and retain customers. Along with keeping the dining room full, studies show that increasing customer loyalty by just five per cent can raise restaurant revenues by anywhere from 25 to 95 per cent. But competition is also fierce […]
As restaurant technology continues to evolve and adoption grows among operators, digital signage is a tool that can improve service, boost sales, and increase customer engagement. 86 per cent of operators have seen increased sales with the adoption of digital signage, and 84 per cent think digital signage builds their branding. Here are a few […]
By Ming-Tai Huh Running a restaurant is hard. Even harder still is when operators are coping with reduced consumer spending, persistent inflation, and rising food costs. According to Square’s new Future of Commerce report, 62 per cent of Canadian consumers are cutting back on dining out, yet nearly 69 per cent of restaurant operators plan to increase prices to […]
As the foodservice industry continues to evolve, the popularity of restaurant kiosks has certainly grown, but many have yet to fully embrace this trend. 2025 brings a new wave of consumers looking for convenience, personalization, and elevated service that some would argue is enhanced with automated ordering. And while the struggle with labour shortages and […]
