RBI: More customers redeeming coupons, loyalty rewards

As severe price pressures continue for customers and restaurants alike, more consumers are turning to money-saving options such as coupons and loyalty rewards to stretch their dollars further. That’s a conclusion reached by Restaurant Brands International (RBI), whose brands include Burger King, Tim Hortons, and Popeyes Louisiana Kitchen. RBI, like many restaurant chains and operators, […]

Chipotle reaps rewards with NBA text drive

Chipotle has long been cited as one of the leaders in customer loyalty, and the brand allowed its loyalty program members to reap rewards with a campaign in June that connected diners by text message during the NBA Finals. During the first four games of the championship series between the Golden State Warriors and the […]

What do Canadian diners want from technology in restaurants?

When it comes to the foodservice industry, consumer trends have rapidly and significantly evolved over the course of the pandemic. One development that has proven it is here to stay, however, is the integration and use of technology in restaurants. Technology has been there to ease restaurants’ concerns, from labour shortages to changing dining operations to […]

Why menu refinement is becoming the name of the game

By Tom Nightingale Restaurants have faced far more than their fair share of potentially crippling challenges over the last two years, from forced closures to supply chain woes, rising costs across the board, and staff shortages. In response, they have taken to trying out numerous mitigating measures, from temporary outdoor seating to strategic menu price […]

McDonald’s Canada launches overhauled loyalty program

In a time when restaurant chains are recognizing the increased importance of having an extensive loyalty program, McDonald’s Canada is stepping up its game. The fast-food giant launched its first ever points-based customer rewards scheme on November 16, called MyMcDonald’s Rewards. Customers can now earn points on every menu item (excluding delivery), earning 100 points […]

Restaurant technology: What to invest in & what to skip

By Mo Chaar The restaurant industry is an ever-changing technological landscape. The pandemic has shifted guest expectations and restaurants are now required to be tech-savvy and offer online ordering, pay-at-the-table functions, third-party delivery, and more. However, with restaurants already struggling in the current climate, most businesses don’t have the financial resources to invest in expensive […]

Restaurants are shifting gears to a co-pilot model

By Laurent May & Alen Puaca The COVID-19 pandemic, as brutal as it has been for the restaurant industry, has given us a chance to reassess how we can interact with our customers and take bold steps to create new dining experiences. Thinking about returning to traditional dining is, in some ways, like watching an […]

Ackroo adds 101 location restaurant franchise to growing list of hospitality clients

U.S.-based fast casual restaurant franchise chooses the Ackroo Anywhere platform Press release Ackroo Inc., a gift card, loyalty and rewards technology and services provider, has been selected by another multi-location restaurant franchise putting the total amount of hospitality merchant locations Ackroo supports at over 750. The company’s continued focus on enhancing their platform to better […]

Boost customer satisfaction and loyalty through restaurant cleanliness

By Roy Getz, Chairman, Ohio Restaurant Association and P&G Professional Advisory Council Member Customer satisfaction is a key factor in the success of any restaurant and cleanliness plays a big role in that. Happy customers will spread the word about a great restaurant experience, become ambassadors for your brand and loyal patrons. For all of […]