Today’s turbulent times mean restaurant operators are juggling even more than they’re used to, from high staff turnover to tariff wars to rising costs, and beyond. As many restaurateurs continue to struggle to recover from the days of the pandemic, these additional challenges are making it even more difficult for operators to get ahead. As […]
Tipping has become a controversial issue in recent years as “tipflation” increases and more consumers complain of experiencing “tip fatigue.” Customers are still tipping, but totals are declining, with 30 per cent of this year’s customers tipping restaurant servers 10 per cent or less, up 19 per cent from last year. How are customers feeling […]
With the elevated inflation over the last several months, tipping and “tipflation” have been important topics for restaurants looking to attract and retain customers, while maintaining their margins. Studies conducted at the beginning of 2023 indicated that diners still felt that 15 per cent was a fair tip for servers, despite continued rising costs across […]
In the last few years, off-premise dining has become so popular, but these days, pickup is surpassing delivery for diners. As prices continue to remain high, this shift could be a result of consumers watching their wallets, attempting to save a few dollars by skipping the delivery fees. Because restaurants don’t typically add a charge […]
As restaurants continue to look for creative ways to get ahead in today’s economy, some operators are adding surcharges to the bill. While many diners balked at rising tipflation earlier this year, surcharges may be easier to swallow, as the industry starts to make changes for the better. Typically, the surcharges look like a line […]
