By Laurent May Restaurants across the country are reopening and the hospitality industry is reemerging in a post-pandemic world. However, guest expectations have shifted as new technology was introduced over the pandemic to keep dining guests comfortable and safe. On-premise guest experience is traditionally guided by the server, as they drive the service from beginning […]
By Laurent May & Alen Puaca The COVID-19 pandemic, as brutal as it has been for the restaurant industry, has given us a chance to reassess how we can interact with our customers and take bold steps to create new dining experiences. Thinking about returning to traditional dining is, in some ways, like watching an […]
By Corey T. Nyman What is at the core of delivering superior customer service and welcoming hospitality for our guests? A good answer would certainly include training and the implementation of systems, being consistent and providing each and every member of our teams with the tools they need to deliver on the service quotient. At […]
Press release Thinking Capital offers financing to restaurateurs based on business cash flow rather than personal financial and credit information. TouchBistro and Thinking Capital have announced a partnership to offer restaurants a quick and convenient way to secure financing that can be used for operating capital or to fund business growth. Restaurateurs across Canada that […]
By Matt Rolfe In 2016, hundreds of great bars and restaurants will close their doors in Canada. Many of them had solid locations and great concepts. Most had sound business plans. What makes or breaks these businesses? More often than not, it’s because the staff that was supposed to create a great experience for the […]
Press release Ontario investing $1.7 million in training for frontline workers Ontario is training bartenders, servers and others in the hospitality sector to identify and intervene in instances of sexual violence and harassment among employees and patrons. Through a $1.7 million investment over three years, workers will be provided with the tools to intervene safely […]
By Ryan Fyfe The advent of online scheduling software has been a game-changer for just about every service industry, especially the restaurant business. The time-saving element alone is enough to make purchasing such software an easy decision as far as return on investment is concerned. However, not many talk about the advantages of scheduling software […]
