Driving lunch sales: A four-step plan to greater profitability

By David Scott Peters Building lunch sales is key to greater profitability in restaurants. This is because most of the costs associated with preparing for the dinner rush happen during the daytime. Think about it: You are paying rent and utilities whether you are generating sales during the day or not. There are labor costs […]

Restaurant service training techniques

By Doug Radkey Throughout the restaurant industry, the phrase ‘it’s not my job’ can simply not exist. It is every employees job to provide memorable customer service; from management to the back-of-house employees, and of course through to the front-of-house team. All employees must work as one cohesive unit to ensure an unforgettable guest experience. […]

Marijuana at work: Drug testing and safety in a Smart Serve environment

By Jennifer Mathers McHenry On April 23, 2017, the Government introduced the Cannabis Act in the House of Commons. When the Cannabis Act comes into force, adult Canadians will be able to legally possess, grow and purchase limited amounts of marijuana. The Government intends to bring the proposed legislation into force no later than July […]

Foodora brings back your lunchbox favourites with a twist

Foodora is offering three lucky students a chance to win free food for the school year Press release It’s time to get nostalgic: foodora, the on-demand food delivery service, is launching new ‘Back to School Specials’ that put a twist on Canadians’ childhood lunchtime classics. foodora worked collaboratively with three select restaurant partners in Toronto, Vancouver, and Montreal, and beginning today […]

Vancouver first in Canada to get new SkipTheDishes liquor delivery service

Press release Reliable liquor delivery is now available in Vancouver thanks to SkipTheDishes, the city’s leading restaurant delivery app. Canada’s own SkipTheDishes already boasts the most advanced delivery technology in the industry, and now applies its world-leading tech to delivering top-selling wines, beers, and spirits to consumers in Vancouver. Vancouverites will be the first in Canada to access SkipTheDishes liquor delivery through the […]

Building your business, one act of exceptional service at a time

By David Swanston Even though Canadian diners are spending more and restaurant visits are on the rise, operators are faced with a growing number of challenges when it comes to trying to improve stagnant revenues. Whether it’s trying to hold on to fickle customers looking for change or simply the reality of an overcrowded foodservice […]

DoorDash launches door-to-door restaurant delivery in Calgary

Press release DoorDash — the technology company connecting customers with the best local businesses through door-to-door delivery — has announced its launch in Calgary, AB, Canada. This announcement marks the company’s expansion into its 39th major metropolitan market across more than 350 cities in the U.S. and Canada. This expansion into Calgary is the company’s third market in Canada, which follows the […]

Why food quality trumps service in driving business growth

By Tyler Baks Any restaurant owner knows there is a lot to think about when it comes to driving growth and staying relevant in today’s increasingly competitive foodservice landscape. In order to increase traffic and build loyalty, operators need to deliver on excellent service, value for money and great-tasting food, while ensuring the atmosphere is […]

foodora expands delivery zone in Vancouver

foodora quadruples delivery zone in the Greater Vancouver Area and celebrates with free delivery Press release foodora, the on-demand food delivery service, has announced the expansion of  its delivery zone in Vancouver, anticipating more than 150 restaurants by mid-April. The app, which launched in Vancouver in November 2016, will be extending its delivery zone into three new neighbourhoods including Commercial Drive, […]