By Austin Verner Customers are the lifeblood of any business, and that means delivering an exceptional customer experience is a must to keep your guests coming back. A study conducted by Thanx found that revenue was highly-concentrated among a small number of customers, with the top 25 per cent contributing 64 per cent of revenue. […]
That the COVID-19 pandemic has changed foodservice forever appears evident. But how exactly will consumers interact with restaurants in a post-pandemic world? Canadians have developed many new habits in how they go about their daily lives and access their food. Vince Sgabellone, a Canadian Foodservice Industry Analyst at the NPD Group, highlights five trends to […]
Canadian unified commerce leader Moneris has completed the acquisition of UEAT, a provider of innovative online ordering solutions for restaurateurs. UEAT creates innovative online ordering solutions to help restaurant chains and independents across North America increase the overall lifetime value of their customers, as well as their profit margins. The business offers a range of […]
By Laurent May Restaurants across the country are reopening and the hospitality industry is reemerging in a post-pandemic world. However, guest expectations have shifted as new technology was introduced over the pandemic to keep dining guests comfortable and safe. On-premise guest experience is traditionally guided by the server, as they drive the service from beginning […]
By Mo Chaar The restaurant industry is an ever-changing technological landscape. The pandemic has shifted guest expectations and restaurants are now required to be tech-savvy and offer online ordering, pay-at-the-table functions, third-party delivery, and more. However, with restaurants already struggling in the current climate, most businesses don’t have the financial resources to invest in expensive […]
By Mo Chaar As restaurants grapple with ongoing closures throughout the pandemic, it’s clear that dining as we know it might never be the same. Bans on indoor dining in provinces like British Columbia have been detrimental as businesses watch Ontario’s restaurant industry with bated breath, which has already been set back more than $100 […]
By John Kelly There’s no question that the coronavirus pandemic — along with the accompanying lockdowns and restrictions — forced brick-and-mortar businesses, from retailers to restaurants, to find new ways to serve their customers and spurred a wave of innovation across many industries. As the coronavirus vaccine rollout expands and, ultimately, we move towards a state […]
By Mo Chaar As sports fans across the country don their team jerseys to cheer loudly with their household from their couch and set the pace for a new normal of household homegating, restaurants should look to major sports franchises for inspiration on driving customer loyalty and rebuilding their customer base. Restaurants have been put […]
Integrated POS solutions like Lightspeed offer success for operators in the current climate, but the ability to pivot is also vital.
Redesigning restaurant technology and digitizing operations are key to operators outlasting the COVID-19 pandemic.