By Laurent May Restaurants across the country are reopening and the hospitality industry is reemerging in a post-pandemic world. However, guest expectations have shifted as new technology was introduced over the pandemic to keep dining guests comfortable and safe. On-premise guest experience is traditionally guided by the server, as they drive the service from beginning […]
Ninety-two percent of restaurant customers who are fully vaccinated plan to continue digital ordering at least as often as they do now, according to new research from Paytronix and PYMNTS. Conversely, just eight per cent plan to return to dine-in as they did prior to the pandemic. Thirty-two percent of independent, full-service restaurant customers who are […]
By Laurent May & Alen Puaca The COVID-19 pandemic, as brutal as it has been for the restaurant industry, has given us a chance to reassess how we can interact with our customers and take bold steps to create new dining experiences. Thinking about returning to traditional dining is, in some ways, like watching an […]
By Mo Chaar As restaurants grapple with ongoing closures throughout the pandemic, it’s clear that dining as we know it might never be the same. Bans on indoor dining in provinces like British Columbia have been detrimental as businesses watch Ontario’s restaurant industry with bated breath, which has already been set back more than $100 […]
By Mo Chaar As sports fans across the country don their team jerseys to cheer loudly with their household from their couch and set the pace for a new normal of household homegating, restaurants should look to major sports franchises for inspiration on driving customer loyalty and rebuilding their customer base. Restaurants have been put […]
Redesigning restaurant technology and digitizing operations are key to operators outlasting the COVID-19 pandemic.
Digitizing customer loyalty is the way forward for foodservice operations as the pandemic continues into 2021.
Digitization of workplaces and communications may be the future of foodservice, and the benefits are manifold.
By Ray Abramson In the restaurant industry today, technology companies are popping up across the world, offering smarter and better ways to order, deliver and market their products. The result has been an overall enhanced experience for customers. Buying food has never been easier or quicker! Restaurants are consistently pushing the envelope, trying to improve […]