By Dustin Hassett Now more than ever, restaurateurs are operating in an experience economy. Customers are interacting with competitor brands over multiple channels every hour of every day, and they expect every digital experience to measure up to the Amazons and Ubers of this world. Just like the behemoth tech brands, foodservice businesses need to […]
Never has nailing your customer experience been more important. That certainly applies to your online menu at a time when off-premises consumption has become such a staple of the foodservice industry. In a recent webinar titled “Ensuring Great Menu Experience”, Paytronix’s Chris Zeigler talked through how operators can perfect their online menu experience. At the […]
A new report from Paytronix has found that restaurant managers are increasingly looking to integrate physical and online customer experience as a key component of their innovation strategy to boost restaurant sales. The 2022 Restaurant Friction Index found that a cross-channel ordering experience has become an integral approach. Four in 10 (41 per cent) of […]
That the COVID-19 pandemic has changed foodservice forever appears evident. But how exactly will consumers interact with restaurants in a post-pandemic world? Canadians have developed many new habits in how they go about their daily lives and access their food. Vince Sgabellone, a Canadian Foodservice Industry Analyst at the NPD Group, highlights five trends to […]
Canadian integrated payment technology provider PayFacto is expanding its portfolio with the acquisition of iShopFood Inc., a Québec-based company specialized in online ordering software solutions for the restaurant industry. A press release says the transaction will enable PayFacto to complement its current product and service offering with innovative all-in-one solutions for in-restaurant and online ordering, […]
Canadian unified commerce leader Moneris has completed the acquisition of UEAT, a provider of innovative online ordering solutions for restaurateurs. UEAT creates innovative online ordering solutions to help restaurant chains and independents across North America increase the overall lifetime value of their customers, as well as their profit margins. The business offers a range of […]
By Laurent May Restaurants across the country are reopening and the hospitality industry is reemerging in a post-pandemic world. However, guest expectations have shifted as new technology was introduced over the pandemic to keep dining guests comfortable and safe. On-premise guest experience is traditionally guided by the server, as they drive the service from beginning […]
Ninety-two percent of restaurant customers who are fully vaccinated plan to continue digital ordering at least as often as they do now, according to new research from Paytronix and PYMNTS. Conversely, just eight per cent plan to return to dine-in as they did prior to the pandemic. Thirty-two percent of independent, full-service restaurant customers who are […]
By Laurent May & Alen Puaca The COVID-19 pandemic, as brutal as it has been for the restaurant industry, has given us a chance to reassess how we can interact with our customers and take bold steps to create new dining experiences. Thinking about returning to traditional dining is, in some ways, like watching an […]
By Mo Chaar As restaurants grapple with ongoing closures throughout the pandemic, it’s clear that dining as we know it might never be the same. Bans on indoor dining in provinces like British Columbia have been detrimental as businesses watch Ontario’s restaurant industry with bated breath, which has already been set back more than $100 […]
