Longo’s was ranked as the No. 1 grocery retailer in the 2020 Ontario Leger WOW study, with high scores for customer satisfaction and safety.
2020 has been a difficult and painful year for foodservice operators. What can restaurateurs do to retain their brand equity?
When it comes to customer experience during COVID-19, some restaurants had established services already in place but others have had to start from scratch.
By Roy Getz, Chairman, Ohio Restaurant Association and P&G Professional Advisory Council Member Customer satisfaction is a key factor in the success of any restaurant and cleanliness plays a big role in that. Happy customers will spread the word about a great restaurant experience, become ambassadors for your brand and loyal patrons. For all of […]
By Roy Getz Customer satisfaction is key to the success of any restaurant and cleanliness plays a big role in that. Happy customers will spread the word about a great experience and become loyal patrons. It’s important for management and staff to view the cleanliness of a restaurant from a customer’s perspective and the impact […]