Loyalty programs have become a vital tool for many restaurant operations. They’re nothing new in the foodservice space, but they are certainly evolving as a differentiator in a crowded industry. Not only providing an incentive for customers to come back and spend more money but also making it easier for them to do so in […]
Quick Service Restaurants face an uncertain future. Here’s how they can win in a digital marketplace with customers staying at home. By Peter Klayman With the pandemic altering the definition of “normal” across industries, Quick Service Restaurants (QSR) have been amongst the fortunate few able to stay afloat. While foot traffic to fast food and […]
By: Tom Bell, PhD Effective, safe and cost efficient cleaning isn’t as easy as most people assume. Even within the professional community, many cleaning myths exist that perpetuate misconceptions about proper methods and procedures. Below I’ve outlined a few cleaning myths I hear most often. The more cleaning professionals know, and the better trained they […]
According to the Centers for Disease Control and Prevention (CDC), an estimated 48 million Americans (or roughly 1 in 6 people) become sick from foodborne diseases every year. With this in mind, it’s important to recognize the significance of a proper sanitation program and how to best achieve one in any foodservice operation. Implementing a […]
By Geoff Wilson Breakfast has become a significant daypart in Canada’s foodservice industry. However, the recent growth of breakfast in Canadian foodservice has manifested itself more so in quick-service restaurants (“QSR”) rather than full-service restaurants (“FSR”). FSR breakfast traffic and all dollars as a percentage of total foodservice remained relatively flat from 2012 to 2016. […]
By Roy Getz, Chairman, Ohio Restaurant Association and P&G Professional Advisory Council Member Customer satisfaction is a key factor in the success of any restaurant and cleanliness plays a big role in that. Happy customers will spread the word about a great restaurant experience, become ambassadors for your brand and loyal patrons. For all of […]
Eating Patterns in Canada (EPIC) provides an in-depth look at what’s truly important to the Canadian consumer when eating in and out of home Press release The NPD Group and Nielsen have joined together to provide an unparalleled view of Canadians’ “share of stomach.” Eating Patterns in Canada (EPIC) is the definitive source for detailed information on eating […]
By Tyler Baks The Canadian commercial foodservice industry has experienced many changes over the past 10 years. Today’s successful restaurant chains have had to adapt to changing consumer behaviour, enhanced menu offerings, technology influences and shifting preference on the time of day consumers are visiting restaurants. Most consumers consider restaurants as a dinner destination as […]
Press release According to the NPD Group, a leading global information company, it’s been a particularly challenging few years for Full Service Restaurants (FSRs) in Canada. Overall, traffic at FSRs has declined year over year, down 141 million visits compared to 2012. Dollars are also down on the year and have been relatively flat since […]
By Mark Dempsey When was the last time you visited a quick-service chain, a sit-down restaurant, or a supermarket? Depending on your answer, it may or may not come as a surprise to you that total traffic to the Canadian commercial foodservice marketplace was flat this last year versus the year before. While traffic is […]
