Building a culture of recognition in your restaurant

By Cindy Mielke The restaurant industry continues to be rewarding but demanding. Although having a great menu and reputation can be critical for restauranteurs, the quality and passion of staff members often make or break a business. One of the best ways to keep staff motivated is by offering opportunities to express recognition for their hard […]

The hidden challenges of training restaurant staff

By Madan Kanala Maintaining food standards and regulatory compliance is paramount in the bustling world of restaurants. However, many establishments struggle to achieve consistency and effectiveness despite implementing staff training programs. This often boils down to three critical factors: variations in staffing levels, high employee turnover rates, and language barriers. Variations in staffing levels In […]

Mental health in the hospitality industry and the need for change

By Kimberly Flear Hospitality is an industry where the lights never dim, and the energy never fades, filled with people who thrive in the chaos, master the off-hours, live for instant gratification, and dedicate themselves to exceeding the expectations of others. But the truth is, when the shift ends, when the guests have departed, and […]

Writing restaurant job descriptions that will attract talent

Although labour shortages are slowly evening out, many restaurants are still struggling to attract and retain the top talent they need to build the business. Competition is fierce as staffing has certainly been a concern for the foodservice industry in recent years. Although industry has always struggled with attracting and retaining top teams, it’s more […]

Diners are looking for memorable restaurant experiences

As the foodservice industry continues to evolve, studies show that there has been a long-term shift in what customers are looking for when they dine out. Whether it’s as a result of the pandemic or has more to do with spending dollars wisely amid inflation, diners are looking for meaningful, lasting experiences from restaurants. Restaurants […]

Effective communication strategies for restaurateurs

By Charli Tanner As a restaurant owner, you know how crucial it is to stay on top of communication. It’s vital in all spheres of the restaurant’s operation from behind the scenes in the kitchen to communicating with your customers. Clear and open lines of communication help streamline processes, enhance customer satisfaction, and maintain a […]

Vaulting the staffing hurdles to find a way forward

By David Hopkins The restaurant industry is facing a significant crisis: staffing. It’s a trend that has been particularly exacerbated over the last several months and, unfortunately, shows little sign of vanishing soon – foodservice operations across the country are struggling to find, hire, and retain staff. ​So, why is this happening, and what can […]

How to communicate effectively with your employees

By Jessie Oleson Moore Communication is key if you want to have a successful restaurant business. That’s never been more true than today, with the average restaurant turnover rate at an astronomical 70% and employees citing poor communication as the number one reason they leave their jobs. RELATED: 5 skills a restaurant manager needs There’s […]

Restaurant staffing tips for the holidays

By Matt Parkin Restaurant staffing can be a challenge at this time of year. With the supply chain slowdowns, rising menu prices, and the holidays fast approaching, you can’t afford to have your restaurant understaffed. The problem is that the labour market is tight and unemployment is low so there isn’t a huge pool of […]