By Jessie Oleson Moore Communication is key if you want to have a successful restaurant business. That’s never been more true than today, with the average restaurant turnover rate at an astronomical 70% and employees citing poor communication as the number one reason they leave their jobs. RELATED: 5 skills a restaurant manager needs There’s […]
By Austin Verner Customers are the lifeblood of any business, and that means delivering an exceptional customer experience is a must to keep your guests coming back. A study conducted by Thanx found that revenue was highly-concentrated among a small number of customers, with the top 25 per cent contributing 64 per cent of revenue. […]
By Erin Wagner Restaurants contain a wide range of equipment used for cooking, storing, and handling foods, and this equipment requires regular maintenance to remain in good working condition. Tracking restaurant inventory and equipment remains a challenge for most establishments. Some businesses do not pay much attention to proactive maintenance programs, and that leaves facilities […]
For many Canadian workers, particularly in intense industries like foodservice, the burnout is real. A recent survey found that 84 per cent of Canadian employees have experienced burnout, with 34 per cent reporting high or extreme levels. Will easing public or workplace restrictions around COVID-19 automatically reverse employees’ pandemic-related burnout? For restaurant staff such as kitchen workers […]
By Doug Radkey Being a leader isn’t easy. It takes a multitude of characteristics to become an innovative, collaborative, and successful leader. Goal-setting, decision-making, and massive amounts of action are vital to rise to the top and it requires vision, self-awareness, collaboration, communication, optimism, and adaptability to lead a team. As a leader, you will […]
While the ongoing conversation around the restaurant staffing crisis has largely focused on kitchen staff and hourly front-of-house team members, it’s worth remembering that the challenges are also felt by restaurant management. As kitchen and dining room staff turnover increased dramatically throughout 2021, so did that of restaurant management positions. In both limited- and full-service […]
Restaurant costs were already a burden for operators even before the pandemic raised the stakes. But particularly in the current climate, operators constantly need to adapt to stay afloat, you’ve got to adapt. Restaurant labour costs are rising amid a staffing challenge, food prices have soared in many industry sectors, and logistics costs keep climbing, […]
Restaurant management has always been testing work but in today’s age, it’s an incredibly challenging job. Balancing staff requirements, food costs, and other operational concerns alongside the need to maximize revenues to retain often razor-thin margins is no enviable task. Thankfully, Canadian-based team management company 7shifts has released its new 7shifts Academy, described as a […]
In 2021, running employee operations is so much more than just shift scheduling, but solutions like BarSight Restaurant Systems are here to help. Running a restaurant or other foodservice establishment is very different from a typical 9-5 operation. Even before COVID-19, the scope of responsibilities that operators have to juggle on the staffing side alone […]
Press Release Boston Pizza Royalties Income Fund and Boston Pizza International Inc. announced today that Michael E. Harbinson joined BPI as its chief financial officer effective immediately. Harbinson will also be appointed a director and the chief financial officer of Boston Pizza GP Inc., the managing general partner of Boston Pizza Royalties Limited Partnership, administrator […]
