Customer loyalty is more important than ever as prices continue to rise and operators compete to attract and retain customers. Along with keeping the dining room full, studies show that increasing customer loyalty by just five per cent can raise restaurant revenues by anywhere from 25 to 95 per cent. But competition is also fierce […]
As restaurant technology continues to evolve and adoption grows among operators, digital signage is a tool that can improve service, boost sales, and increase customer engagement. 86 per cent of operators have seen increased sales with the adoption of digital signage, and 84 per cent think digital signage builds their branding. Here are a few […]
Today’s consumers are busy, and they are looking for more convenience from their favourite restaurants, as the foodservice landscape continues to evolve. Digital convenience continues to be a priority for diners as their lives remain busy and time stays scarce. Studies show that 54 per cent of Canadian consumers prefer ordering food delivery through third-party […]
As the foodservice industry continues to evolve, the popularity of restaurant kiosks has certainly grown, but many have yet to fully embrace this trend. 2025 brings a new wave of consumers looking for convenience, personalization, and elevated service that some would argue is enhanced with automated ordering. And while the struggle with labour shortages and […]
By Tom Spillane The Canadian restaurant industry faces an uphill battle. With only a modest 0.8 per cent growth in real sales projected by 2025, according to Restaurants Canada, operators must adopt innovative strategies to survive and thrive in today’s challenging market. External pressures, such as shifting immigration policies, tariff uncertainties, low consumer confidence, and […]
As the weather continues to improve, patios are on most Canadians’ minds. But before patio season officially kicks off, you may need to refresh your outdoor space. Patio season can be a crucial component of your seasonal sales, with the potential to add up to 65 per cent more revenue for your restaurant, so plan […]
Many Canadian consumers are focused on value these days, as costs continue to rise almost across the board. For 71 per cent of consumers, cost is more of a factor this year than last year as they decide whether or not to dine out, according to a new survey released by Square and commissioned by […]
By Alex Thalassinos Between rising costs, supply chain issues, and shifting consumer preferences, restaurant operators are juggling a lot right now. With ongoing global trade tensions and economic uncertainty, keeping costs under control while delivering quality guest experiences has never been more challenging. As operators go back to the drawing board, smart technology solutions are making […]
As consumers continue to monitor their discretionary spending, cutting back on many “non-essentials” and prioritizing value, some QSRs are focusing on making guest experiences personal to help stand out and keep customers coming back. Studies show that 80 per cent of consumers are most likely to do business with a company that offers personalized experiences, […]
As we move into 2025, what are consumers looking for from their favourite restaurants? Studying diner preferences allows restaurateurs to tailor their menus and create memorable experiences that resonate with their customers, building profit margins, increasing traffic, and growing customer loyalty. Health and wellness Research from Open Table suggests that diners are most concerned with […]
