How restaurants are addressing continued supply chain disruption

As supply chain management issues persist, disruptions, delays, and rising costs continue to make it difficult for many restaurants to manage. Many operators have made changes to their businesses to address these issues, from menu adjustments to a larger supplier list to automation, and more. But some have found that delivery is helping them save […]

Uber Eats, Postmates follow DoorDash with tiered delivery pricing structures

Uber Eats and Postmates have followed the example of DoorDash by implementing their own tiered delivery pricing structures amid a continuing conversation over the validity and morality of delivery modes during the pandemic. The two delivery services this week announced new tiered delivery pricing that sees them offer 15 per cent, 25 per cent, and […]

DoorDash offers local U.S. restaurants choice with new tiered commission fees

Under the spotlight that has been placed on delivery companies, DoorDash has overhauled its model. By Tom Nightingale Third-party delivery has been a topic of intense debate in recent months. Now, DoorDash has shifted its system to reflect that. With local restaurants struggling desperately across North America due to the COVID-19 pandemic, the ethics of […]

Restaurants, delivery apps still at odds as demand grows

By Dee-Ann Durbin, The Associated Press Diners got used to delivery during the pandemic, and the habit may stick long after dining rooms reopen. But restaurants and delivery companies remain uneasy partners, haggling over fees and struggling to make the service profitable for themselves and each other. Companies like DoorDash and UberEats helped many restaurants […]

Consumers use low delivery fees, promos as deciding factors

A new report from digital restaurant platform BentoBox and restaurant discover platform The Infatuation suggests many consumers, particularly the younger demographic use low delivery fees and the offer of promotions and discounts as major deciding factors when it comes to choosing a delivery service. Firstly, the report notes that 74 per cent of U.S. diners […]

Quebec temporarily caps 3rd-party delivery fees

The province’s government has acted amid a fierce debate across the province and beyond. By Tom Nightingale The Quebec provincial government has unanimously adopted legislation that temporarily caps large-scale third-party delivery fees in the province while indoor dining remains closed. The new temporary law, Bill 87, caps the commissions charged to restaurants by delivery platforms […]

The dichotomy of third-party delivery services

The debate around third-party delivery apps is intensifying amid the economic impacts of COVID-19 By Tom Nightingale For the foodservice businesses and restaurants that have been able to survive the last 12 months of COVID-19 pandemic, keeping up with the fast rate of change has been vital. In particular, operators across the country have had […]