Why restaurants should consider ISSA’s GBAC STAR accreditation

Communicating cleanliness to patrons has never been more important than in this global pandemic. By Tom Nightingale It sounds strange to say it during an ongoing pandemic, but we’re arguably already living in a cleaner world. COVID-19 has brought a renewed focus on cleaning, disinfecting, and infection control and one quantifiable way to show that […]

Restaurant chains – get ready for B.C. franchise laws

By Chad Finkelstein Franchise law is a good thing. While that may seem an obvious and self-serving statement coming from a franchise lawyer, one of the reasons that I take satisfaction from my job has to do with the purpose that (I hope) it serves. And that has a lot to do with why franchise […]

Seven tips for healthy foodservice innovation

By Lucia Weiler “Innovation” is a word often used in restaurant circles, but what does it really mean, and how can you put it to use to grow your business and boost your bottom line? According to a recent report by consulting firm AlixPartners, “Innovation means re-engineering menus to better target today’s new consumer segments, […]

How to handle online complaints

In the hospitality industry, above all else, it is the experience that is sold. Those experiences may come in the form of dining, hotel stays or retail purchases. Long after a meal is finished, the major takeaway is the experience.  Positive guest experiences are the number one driver of new business in the form of […]