While the ongoing conversation around the restaurant staffing crisis has largely focused on kitchen staff and hourly front-of-house team members, it’s worth remembering that the challenges are also felt by restaurant management. As kitchen and dining room staff turnover increased dramatically throughout 2021, so did that of restaurant management positions. In both limited- and full-service […]
Restaurant diners are increasingly turning their noses up at fried foods, according to a new industry report. Black Box Intelligence’s latest pulse report says that guest sentiment for fried foods has declined since the start of the pandemic at both limited- and full-service restaurants. The greatest decline in fried food’s appeal to diners was in […]
As the hiring struggles continue in foodservice, operators are increasingly relying on teenagers to make up a significant proportion of their restaurant workforce. New data from Black Box Intelligence shows that teenagers aged 18 years or younger comprise a significantly larger section of the restaurant workforce than they did in 2019. In limited-service restaurants, teenagers made up […]
Vaccine regulations truly are dividing opinion in foodservice. Many restaurant operators do not agree with the new vaccine regulations including mandated proof of vaccination, and while plenty are willing to put up with the measure to safeguard the future, there are still concerns from a significant proportion of operators over a potential long-term adverse effect […]
It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers […]
New Black Box Intelligence data shows that full-service restaurant (FSR) tickets in the U.S. grew by nearly 20 per cent on a two-year basis as of Q2 2021. The restaurant backdrop improved last quarter as the economy reopened and vaccines increased consumer confidence, helping FSR transactions grow compared to Q1. This has contributed to the latest figures, which were also spurred by higher menu pricing brought in by many restaurants to offset […]
