By Austin Verner When it comes to reading online reviews, every restaurant should leave no stone unturned. Today, the question for restaurant owners shouldn’t be, “do they find me online?” but rather, “what do they find when they find me?” Online review management has become integral to running a successful restaurant, and restaurants should evaluate […]
Negative reviews can hurt your reputation and affect your bottom line. While you can’t just delete the reviews you don’t like, there are ways that you can mitigate the effect they have on your business. Do reviews really matter? In short, yes. 85 per cent of customers treat reviews like they’re recommendations from friends and […]
By Austin Verner Customers are the lifeblood of any business, and that means delivering an exceptional customer experience is a must to keep your guests coming back. A study conducted by Thanx found that revenue was highly-concentrated among a small number of customers, with the top 25 per cent contributing 64 per cent of revenue. […]
By Mark Plumlee If you want to capture the attention of would-be guests on the internet, online reviews are of the utmost importance. According to a study by TripAdvisor, 94 per cent of respondents in the U.S. admitted that online reviews influence their dining decisions. Another study by two economists at the University of California, […]
By Doug Radkey Throughout the restaurant industry, the phrase ‘it’s not my job’ can simply not exist. It is every employees job to provide memorable customer service; from management to the back-of-house employees, and of course through to the front-of-house team. All employees must work as one cohesive unit to ensure an unforgettable guest experience. […]
OpenTable also unveils the Top 25 Restaurants for Solo Dining in Canada Press release An analysis by OpenTable reveals that reservations for parties of one have grown nationally by 85 per cent since 2015. OpenTable findings indicate the stigma surrounding dining solo may be starting to lift and that consumers are eager to savour special culinary experiences alone. […]
By Mark Goren There’s no doubt that running a restaurant has its challenges. Whether you’re opening your doors soon or running an established business, you should seriously consider how a few simple online marketing tactics can help you drive traffic, phone calls and menu views. Follow these simple yet critical steps to build a solid […]
Ontario, British Columbia and Alberta top this summer’s outdoor dining destinations in this second-annual list Press release Grab your sunglasses and appetites! With patio season in full swing, OpenTable has announced the 100 best outdoor dining restaurants in Canada for 2017. These awards reflect the combined opinions of more than 515,000 restaurant reviews submitted by verified OpenTable diners for more than 2,000 restaurants […]
By Sean Beckingham For years, the relationships between restaurateurs, menu selections and hungry patrons remained mostly unchanged, various exceptions always included. Enter social media, an online voice of fandom, frustration and customer-on-keyboard justice; food photos, on-site selfies and reviews, both positive and scathing. Before the golden age of the Internet, consumers had to go in-house […]
Press release Glance Technologies Inc. is pleased to announce new in-app features within the Glance Pay app, its ground-breaking mobile payment platform, with a fully redesigned Restaurant Discovery feature and restaurant review rating system. “After collaborating with over 130 restaurants over the past four months we’ve determined that one of the biggest challenges in restaurant […]
