Some third-party delivery apps are adding more flexibility for restaurants by beginning to allow operators to choose whether to use their own in-house delivery staff to complete third-party orders. DoorDash has introduced a “flexible fulfillment” feature to its self-delivery product that it first introduced last year, enabling partner restaurants in Canada and the U.S. to use DoorDash driver […]
The Ontario government has tabled unprecedented legislation that would allow food delivery workers and other couriers to access bathrooms at businesses where they are delivering or picking up items. The legislation, if passed, would apply to couriers and truck drivers as well as food delivery workers. “This is something most people in Ontario take for […]
DoorDash has launched a suite of advertising offerings to help restaurants and consumer packaged goods brands reach consumers on the delivery platform. Local restaurants can now use new self-serve Sponsored Listings that appear at the top of relevant search results and only pay for ad placements that result in orders, not for clicks or impressions. […]
The New York City Council has approved a package of bills designed to strengthen protections for the city’s tens of thousands of food delivery workers. The legislation will give couriers more control over their routes and better access to washrooms and also gets the ball rolling on establishing minimum per-trip payments. In summary, the six […]
Uber Eats and Postmates have followed the example of DoorDash by implementing their own tiered delivery pricing structures amid a continuing conversation over the validity and morality of delivery modes during the pandemic. The two delivery services this week announced new tiered delivery pricing that sees them offer 15 per cent, 25 per cent, and […]
It’s been an incendiary issue for months now amid the struggles of the pandemic, and the issue of third-party delivery companies in foodservice is threatening to come to a head south of the border. Delivery platforms DoorDash, Uber Eats, and GrubHub are leading a lawsuit against New York City over the city’s implementation of a […]
A California bill is attempting to allow restaurants in the state to set menu prices on delivery platforms. San Diego Assemblywoman Lorena Gonzalez’s AB 286 would allow restaurants to set the price of food and drink sold through delivery aggregators. It would also require food delivery companies to provide customers and restaurants with itemized cost breakdowns of third-party […]
By Tara Deschamps, The Canadian Press Restaurant owners say food delivery apps have taken too big a bite out of their revenues for too long. Food delivery apps were forced to implement lower fees when dine-in service was closed during the COVID-19 pandemic, and restaurants say the change should be made permanent if they are […]
It will come as little surprise to most that the number of digital takeout orders has soared during the COVID-19 pandemic. But new research from the NDP Group has lifted the lid on just how big the spike has been. Digital ordering was a life-saving avenue for many restaurants and foodservice operators across North America […]
By Jessica Zekry The pandemic has forced restaurants and consumers alike to change their behaviours overnight. Online ordering was a growing trend for several years until it became the only way to keep restaurants afloat and diners served. The value and utility that this service offers has certainly allowed it to make its way into […]
