As severe price pressures continue for customers and restaurants alike, more consumers are turning to money-saving options such as coupons and loyalty rewards to stretch their dollars further. That’s a conclusion reached by Restaurant Brands International (RBI), whose brands include Burger King, Tim Hortons, and Popeyes Louisiana Kitchen. RBI, like many restaurant chains and operators, […]
A new collaborative report between Grubhub and Technomic has found that four in 10 (41 per cent of) independent restaurants currently operate virtual brands to leverage persistent demand for delivery from consumers. Generally offering low capital costs and a world of opportunity, virtual brands are all the rage right now, from offering delivery-only channels to […]
Leading fast-food chains are reporting that a year of growth in 2021 was fuelled by a surge in digital sales, which are making up an increasing percentage of orders. The shift towards off-premises consumption is set to outlast the pandemic. Sales of that nature have largely held firm even as indoor dining has been reintroduced […]
After a challenging couple of years, restaurateurs have learned how to adapt to keep their doors open and their businesses thriving. The rise of off-premise dining and third-party delivery point to online ordering as a key component of engaging today’s customers with the convenient, fulfilling experiences they crave. A new report by DoorDash, 2021 Restaurant […]
Restaurant customers want to use multiple ordering and purchasing options and restaurants must respond if they are to capture more business, finds a new report from Paytronix. The Delivering on Restaurant Rewards: The Value of Multichannel Ordering Options report from Paytronix and PYMNTS also recommends that restaurants should reimagine their loyalty engagement strategies and expand […]
It will come as little surprise to most that the number of digital takeout orders has soared during the COVID-19 pandemic. But new research from the NDP Group has lifted the lid on just how big the spike has been. Digital ordering was a life-saving avenue for many restaurants and foodservice operators across North America […]
By Jessica Zekry The pandemic has forced restaurants and consumers alike to change their behaviours overnight. Online ordering was a growing trend for several years until it became the only way to keep restaurants afloat and diners served. The value and utility that this service offers has certainly allowed it to make its way into […]
Ninety-two percent of restaurant customers who are fully vaccinated plan to continue digital ordering at least as often as they do now, according to new research from Paytronix and PYMNTS. Conversely, just eight per cent plan to return to dine-in as they did prior to the pandemic. Thirty-two percent of independent, full-service restaurant customers who are […]
