So much technology has emerged to make life easier for restaurateurs, but often once you’ve embraced innovation, it becomes something you rely on. What happens when those tools fail, there’s a glitch, or they don’t do what they are supposed to do? Technology is not foolproof, so operators need a strategy to address any issues […]
As restaurateurs ready themselves for a busy spring and summer, technology like AI can be helpful in meeting some of the challenges restaurants are facing. Labour shortages, inventory management, and increasing efficiency are all challenges that AI can help operators manage, as they continue to build the bottom line. RELATED: How restaurants can leverage technology […]
QSRs are finding themselves with more competition than ever before, as many grocery and convenience stores have started offering hot and cold meal options. As they work to come out on top, they’re focusing on what they can deliver for higher value, increased loyalty, and better service, and personalization may be the answer. Last year, […]
By Madan Kanala In the modern landscape of multi-unit restaurants, effective software system management is essential for streamlined operations and enhanced productivity. One crucial aspect of managing restaurant software is role-based user management, which empowers operators to tailor access permissions and functionalities according to staff members’ specific roles and responsibilities. This article will delve into […]
As inflation continues, many restaurateurs are looking for new ways to engage guests and keep them coming back. It turns out that while technology, eatertainment, and great marketing attract customers, good old-fashioned customer service is what earns their loyalty. The number of guests who visit a restaurant weekly has dropped from 38 per cent to […]
By Madan Kanala In fast-paced multi-unit restaurant operations, ensuring food safety and compliance with health regulations is paramount. One area where there are often misconceptions is in the realm of automated refrigeration temperature monitoring solutions. Despite these solutions’ numerous benefits, myths and misunderstandings may prevent restaurant operators from fully embracing these tools. This article will […]
In today’s economy, every dollar counts. With employee theft an ongoing issue, accounting for 75 per cent of restaurant inventory losses, operators need to be mindful of this potential hit to their bottom line. How can you plan ahead, spot theft, mitigate the damage, and avoid being targeted in the future? Restaurant turnover is at […]
By Brittain Brown There’s been a noticeable change in consumer habits across Canada in the post-pandemic landscape. Fueled by a rise in ghost kitchens, third-party delivery apps, and surging inflation impacting supply chains, we’ve seen the emergence of a new consumer archetype: the “hermit consumer,” marked by those who prioritize comfort and convenience by ordering […]
As off-premise dining stays popular among consumers, operators can differentiate themselves and raise the bar on the customer experience with a better online ordering system. According to TouchBistro’s 2024 Diner Trends Report, 31 per cent of Canadians are ordering delivery and takeout every week, and that’s up from 25 per cent in 2022. Today, online […]
By Daniel Hawes The restaurant and hospitality sectors are in a time of rapid digital transformation due to the widespread introduction of artificial intelligence (AI) into the consumer space. AI will significantly influence and reshape these sectors, as operators continue to look for ways to streamline restaurant processes and customer interactions, accelerate internal workflows, and […]
