By Brittain Brown The foodservice industry has seen tremendous change over the past year. Diners returned to restaurants in droves, but as if the pandemic wasn’t enough, we also had hospitality labour shortages and decades-high inflation to contend with. While it was a tumultuous time, the one constant for restaurateurs throughout the year is — […]
Redesigning restaurant technology and digitizing operations are key to operators outlasting the COVID-19 pandemic.
Restaurants and operators must be careful not to cede control over customer loyalty as off-premises consumption becomes the norm.