How restaurants can embrace change in the age of the hermit consumer

By Brittain Brown There’s been a noticeable change in consumer habits across Canada in the post-pandemic landscape. Fueled by a rise in ghost kitchens, third-party delivery apps, and surging inflation impacting supply chains, we’ve seen the emergence of a new consumer archetype: the “hermit consumer,” marked by those who prioritize comfort and convenience by ordering […]

How restaurants can survive and thrive during the slower season

By Brittain Brown Restaurants are grappling with a unique set of challenges – the confluence of inflation, winter weather, and the post-holiday lull creates a perfect storm, leaving many establishments feeling the financial pinch. Amidst the struggles, this is a chance for restaurateurs to think outside the box and find innovative ways to attract customers […]

How restaurants can navigate fee fatigue

By Brittain Brown “Fee fatigue” refers to the endless surcharges associated with purchasing services – a thorn in the side of restaurant operators. To stay competitive, restaurants have had to continually upgrade their technology to meet industry demands, but more systems mean more hidden expenses. This exhaustion can be attributed to a variety of sources […]

Restaurant technology trends to watch for in 2023

By Brittain Brown The foodservice industry has seen tremendous change over the past year. Diners returned to restaurants in droves, but as if the pandemic wasn’t enough, we also had hospitality labour shortages and decades-high inflation to contend with. While it was a tumultuous time, the one constant for restaurateurs throughout the year is — […]

Restaurants can learn from the pizza chain delivery model

Restaurants and operators must be careful not to cede control over customer loyalty as off-premises consumption becomes the norm.