A new report has shed light on the extended effects of the pandemic on food delivery aggregators and third-party delivery apps. The inaugural The Digital Divide, Aggregators: The Cost Of Convenience, a collaborative PYMNTS and Paytronix report, examines the spending habits of restaurant customers in the U.S. It found that many consumers came to rely […]
Several key lifelines emerged for restaurants and other foodservice operations during the worst of the pandemic, from online ordering to curbside pickup and delivery and contactless payments. Another prominent trend was recognition of the importance of loyalty programs. Loyalty programs not only create a lasting connection between patrons and a restaurant and/or brand, but they […]
Restaurant customers want to use multiple ordering and purchasing options and restaurants must respond if they are to capture more business, finds a new report from Paytronix. The Delivering on Restaurant Rewards: The Value of Multichannel Ordering Options report from Paytronix and PYMNTS also recommends that restaurants should reimagine their loyalty engagement strategies and expand […]
Restaurant gift cards are seeing a resurgence in popularity as the industry continues to reopen for indoor dining, reports Paytronix Systems, Inc. The digital guest experience platform’s Mid-Year Gift Card Report 2021 found that restaurant gift card sales jumped in May and June of 2021 and have now reached 91 per cent of the figures […]
Ninety-two percent of restaurant customers who are fully vaccinated plan to continue digital ordering at least as often as they do now, according to new research from Paytronix and PYMNTS. Conversely, just eight per cent plan to return to dine-in as they did prior to the pandemic. Thirty-two percent of independent, full-service restaurant customers who are […]
