The drive-thru evolution

As takeout and off premise dining traffic remains high long after the pandemic, many QSRs are looking to improve their drive-thru service to decrease wait times and boost efficiency. 39 per cent of QSRs report bumper to bumper traffic in the drive-thru, causing longer lines and customer back-up. During the pandemic, when takeout was the […]

How helping your community this season can boost sales

As the holidays draw nearer and gatherings become more popular, a sense of community becomes even more important for your customers and for your business. While December is often a busy month with catering and parties, you can limit any lulls by hosting an event that helps your community. 77 per cent of consumers say […]

Consumers still want to dine out, even amid recession concerns

As the holidays approach and so does the possibility of a recession, there are mixed reviews on predicted restaurant traffic.   Dining in restaurants is on the decline for people with lower incomes. In this year’s second quarter, one of four diners bringing in less than $45,000 per year didn’t eat out at all. That […]

Canadian foodservice industry’s worries will continue into 2023

As labour shortages and inflation continue to rise, is the foodservice industry bouncing back? Full patios, large takeout lines, and long reservation lists seem to indicate that we are back to business as usual, but the numbers tell a slightly different story. In a recent webinar, Chris Elliott, senior economist at Restaurants Canada, took a […]

How to improve table turns and diner satisfaction with analytics

By John Yi It seems like big data is everywhere you look these days. From the targeted ads you see online as you scroll through your favorite websites and social media feeds, to the apps you use to navigate traffic and get to work on time, to fraud detection on your credit or debit cards. […]

Foodservice traffic grows in every global market outside of U.S. in second quarter

Quick service segment and delivery services were key drivers of global visit growth Press release With the U.S. being the exception, foodservice markets across the world realized various degrees of visit growth in the quarter ending June this year, reports The NPD Group, a leading global information company. European markets continued their solid, if unspectacular, recovery; […]