Fast-casual diners may go elsewhere if no drive-thru is offered

New data from Technomic suggests that fast-casual diners are beginning to expect drive-thrus at restaurant locations, similar to the standard that has been established with quick-service restaurants. Some even say they would dine elsewhere if there wasn’t a drive-thru option. The “Future of LSR: Fast food and fast-casual” survey found that nearly half (45 per […]

3 ways restaurants can navigate pandemic consumer behaviour

By Mike Wilson The last two years have challenged restaurants with evolving safety concerns, rules, and diner behaviour and preferences. While sales were down 29 per cent entering 2021, they’re expected to increase 21 per cent in 2022, potentially reaching pre-pandemic levels. Restaurants must continue to be nimble, responsive, and creative to survive and thrive. […]

Canada’s first Chipotlane drive-thru opens Oct. 25

After the significant success of its Chipotlane drive-thru lanes in the U.S., Chipotle Mexican Grill is opening its first Canadian Chipotlane on October 25. The Chipotlane drive-thru lane allows customers to pick up digital orders without leaving their cars, placing their order in advance via the Chipotle app or Chipotle website and driving up to […]

Wendy’s looks to expand Canadian and digital presence

Wendy’s plans to expand its global footprint to 8,000 restaurants by 2025 include focusing on Canadian and digital expansion. Chief Development Officer Abigail Pringle said the restaurant chain is focusing on driving growth through nontraditional locations. Some 30 per cent of the roughly 1,200 new locations will be nontraditional units, including ghost kitchens, delivery-only locations, fuel, […]

Chipotle launches Canadian expansion including “Chipotlane”

Chipotle is launching a Canadian expansion which will see it open its first new stores in Canada since 2018 and bring its “Chipotlane” drive-thru digital order pickup lane north of the border. The chain’s new location in Surrey, B.C. is scheduled to open on March 30. The restaurant will be Chipotle’s first new Canadian location since its Markham, […]