Restaurants can learn from sports to drive customer loyalty

By Mo Chaar As sports fans across the country don their team jerseys to cheer loudly with their household from their couch and set the pace for a new normal of household homegating, restaurants should look to major sports franchises for inspiration on driving customer loyalty and rebuilding their customer base. Restaurants have been put […]

Restaurants can learn from the pizza chain delivery model

Restaurants and operators must be careful not to cede control over customer loyalty as off-premises consumption becomes the norm.

Customer analytics: Do you know what you need to know?

By Don Gray Wikipedia defines analytics as the discovery and communication of meaningful patterns in data and also categorizes different types of analytics such as descriptive, predictive and prescriptive analytics. For those interested in the science around analytics, the above descriptions are a good starting point on a somewhat complex subject. Human beings are naturally […]