The all-areas future of restaurant automation

By Megan Prevost Recent years have seen a real insurgence of automated technology throughout the restaurant industry. In both quick-service and full-service restaurants, business owners have replaced cashiers with tablet-like ordering devices. In 2022, restaurant automation is all around us. While McDonald’s and Panera Bread are two quick-service establishments known for these devices, more and […]

Automation can make the restaurant experience better for everyone — not just robots

By Laurent May In spite of the challenges of the past two years, there is a future for the restaurant business. Automation has a big role to play, but that doesn’t mean good old-fashioned human hospitality is out of style, or ever will be. We need one just as much as we need the other. […]

Cashierless coffee shops: a natural progression?

The unprecedented climate of the last couple of years has expedited the technological advancements that were already being seen in foodservice. Technology is being increasingly utilized to make operations more efficient and to meet the enhanced needs of the consumer in a world when convenience and physical health and safety are top of mind. Now, […]

Is tech the key to solving the restaurant labour crisis?

By Laurent May Overall, the state of Canada’s labour market is looking good, which points to an economy on the rebound from the worst impacts of the COVID-19 pandemic. In September, according to recent figures from Statistics Canada, employment reached pre-pandemic levels for the first time. This is great news in general, but a closer […]

Outlasting the pandemic: How tech is helping restaurants evolve

By Mo Chaar As restaurants grapple with ongoing closures throughout the pandemic, it’s clear that dining as we know it might never be the same. Bans on indoor dining in provinces like British Columbia have been detrimental as businesses watch Ontario’s restaurant industry with bated breath, which has already been set back more than $100 […]

Food lockers may be the next big thing in foodservice

By Tom Nightingale The need to pivot and progress within foodservice has never been clearer than it is during the COVID-19 pandemic. Much has already changed. Takeout, already a prominent trend, has exploded in popularity and prominence; more operators have embraced online and mobile ordering and operational technology; and the concept of virtual or ghost […]

Contactless solutions a win-win for consumers and businesses

By John Kelly There’s no question that the coronavirus pandemic — along with the accompanying lockdowns and restrictions — forced brick-and-mortar businesses, from retailers to restaurants, to find new ways to serve their customers and spurred a wave of innovation across many industries.  As the coronavirus vaccine rollout expands and, ultimately, we move towards a state […]

Contactless transactions surge in Canada during pandemic

Many foodservice trends have emerged or at least accelerated during the COVID-19 pandemic, and among them is the increasing volume of contactless transactions. As consumer behaviour has dramatially shifted in line with both preference and necessity over the last 12 months, far more Canadians are shopping online. Those who are still heading to bricks-and-mortar establishments […]

Lightspeed further innovates contactless experience with launch of Order Ahead in North America

Lightspeed has announced the availability of Order Ahead, a cost-efficient online ordering management system designed to facilitate takeout, enabling North American restaurants to provide customers with a completely contactless experience.