Handling the continuing restaurant labour shortage

It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers […]

Pushing to fuel a pandemic breakfast resurgence

Amid statistics suggesting that the way in which consumers eat breakfast is evolving, major brands are launching high-octane breakfast marketing campaigns. They include Kellogg Canada, which is kicking off a decade-long marketing campaign as part of a strategy to get more consumers eating at the start of the day again. The “We’re For Breakfast” initiative […]

How carpet cleanliness affects consumer confidence

Impressions about cleanliness in restaurants start from the ground up, and carpet cleanliness is a key factor in creating confidence in consumers. In the wake of the pandemic, assuring visitors of a facility’s commitment to cleanliness is paramount. New research from Whittaker conducted online by The Harris Poll from Aug. 5-9, 2021, among 2,056 U.S. […]

Preparing yourself for summer reopening & recovery

Canadian consumers are ready to keep supporting restaurants, but managing your margins and elevating guest experience are musts. By Tom Nightingale Canadian foodservice and hospitality is finally getting on the road to healing the deep wounds of COVID-19. On July 16, indoor dining reopens in Ontario for the first time since Easter weekend, a landmark […]

Consumers and food companies want to fight climate change

From field to table, the sustainability of the modern food industry is a topic of growing concern across the world. Though things were already moving in that direction, the COVID-19 pandemic has meant that Canadian consumers are increasingly demanding that food companies take action to reduce the impact of the sector on climate change and […]

Tipping remains important but are attitudes shifting?

Canadians largely recognize that tipping is becoming increasingly important for the foodservice and hospitality industry amid the devastating impacts of COVID-19. However, there are some signs that attitudes may be changing. Foodservice and hospitality has always relied on tipping to a significant extent. The pandemic, though, is causing something of a reevaluation of how the […]

Nearly half of Canadians plan to imminently return to indoor dining

With lockdowns and other COVID-19 restrictions beginning to lift across Canada and vaccine rates continuing to climb, more and more patrons are ready to return to indoor dining. According to data from The NPD Group, nearly half (46 per cent) of Canadians plan to physically eat at a restaurant, bar, or coffee shop in light […]

Online grocery supplementing physical shopping, not replacing

Online grocery shopping has seen increased uptake during the COVID-19 pandemic but it appears that has mainly been as a supplementary option alongside in-store shopping, rather than a replacement for it. More than half (53 per cent) of Canadians are now doing some of their grocery shopping online, while an additional 30 per cent say […]

Canadian F&B manufacturing estimated to grow 15% in five years

As Canadian foodservice continues to begin to rebound from the ongoing COVID-19 pandemic, manufacturing is expected to see more positive days ahead. BDC’s latest Food and Beverage Manufacturing Outlook estimates that food and beverage manufacturing, Canada’s second-largest manufacturing industry, will grow by 15.6 per cent in the next five years. The sector is anticipated to grow […]

Predicting post-pandemic food consumption trends

A new report from Deloitte assesses what the future could look like beyond the pandemic when it comes to Canadian food consumption trends. “The conflicted consumer: 2021 food consumer survey” report concludes that beyond the COVID-19 pandemic “food retailers will need to continue demonstrating authenticity, empathy, transparency, and genuine commitment to their communities, the wider world, […]