By Mo Chaar The challenges for the restaurant industry seem to be never-ending, with operational costs, labour shortages, pandemic debt, and bankruptcies all on the rise. Recently, Restaurants Canada stated that 50 per cent of Canadian foodservice operators are operating at a loss or just breaking even, compared to only 12 per cent from pre-pandemic […]
By Peter Dougherty In an ever-evolving industry, restaurant operators are continually seeking innovative ways to increase revenue and elevate the overall guest experience. Traditionally, surge pricing has been considered a strategy to manage demand during peak hours. However, in recent years, guests have become more conscious about spending and surge pricing has become unpopular with […]
By Dawn Castell In the bustling restaurant industry where competition is fierce, standout customer service can make all the difference to your brand and bottom line. Service is the secret ingredient that makes a meal a memorable experience, turning many first-time visitors into regular, returning guests. Technology can help elevate service and make it the […]
The labour shortages we’ve seen over the last few years in the foodservice industry have led many QSRs to lean on technology to help bridge that gap, and kiosks are catching on as a way to better manage labour and provide a better guest experience. RELATED: 2023’s hottest restaurant technology While at one time self-serve […]
Restaurant theft is something that operators have to deal with, and although traditional methods of surveillance might have done the trick in the past, technology can help you step up your efforts. AI is not just useful for an improved dining experience, it can also help you increase security and lower restaurant theft. Shoplifting accounts […]
By Dawn Castell Is territory management part of your restaurant strategy? For restaurateurs, the way we navigate and oversee our territory can affect our success or failure. It’s more than just selecting a successful spot to set up shop; it’s about intimately connecting with the local community and ensuring that our brand is clear in […]
The past few years have seen record-breaking inflation, unrelenting labour shortages, and continuing supply chain disruption, as the foodservice industry strives to recover. With some improvement in these conditions recently, is there relief in sight for restaurateurs in the coming year? The first step in looking ahead is understanding the major obstacles and pinpointing potential […]
By Brittain Brown “Fee fatigue” refers to the endless surcharges associated with purchasing services – a thorn in the side of restaurant operators. To stay competitive, restaurants have had to continually upgrade their technology to meet industry demands, but more systems mean more hidden expenses. This exhaustion can be attributed to a variety of sources […]
We’ve seen so much change in the foodservice industry in the last few years, what does 2024 bring to the table? As the industry continues to recover, the labour market grows, and supply chain disruption slows, the competition will be fierce for restaurants to win over customers, boost loyalty, and build up the bottom line. […]
As the foodservice industry’s recovery continues, many QSRs are making operational changes to address diner demand, foster loyalty, and keep customers coming back. With such fierce competition, restaurants are stepping up their game, working to improve service and boost the customer experience. McDonald’s recently announced that they plan to remove their automatic drink machines by […]
