With the elevated inflation over the last several months, tipping and “tipflation” have been important topics for restaurants looking to attract and retain customers, while maintaining their margins. Studies conducted at the beginning of 2023 indicated that diners still felt that 15 per cent was a fair tip for servers, despite continued rising costs across […]
By Jacob Mancini As we enter the holiday season, breweries are offering more than just their usual seasonal brews. While pumpkin ales and festive stouts remain fan favourites, there’s a bigger change fermenting in the industry, one that goes beyond what’s in your glass. Breweries are starting to reimagine their spaces, evolving from production facilities […]
With so many restaurant loyalty apps out there, how can you encourage customers to choose yours over the competition? Value is the key to long-term loyalty. From the operator’s perspective, apps offer many business benefits but it’s important to remember that your loyalty app is also designed to build relationships between you and your customers. […]
AI is being used more and more in the foodservice industry to simplify operations, help manage labour, and offer an enhanced experience to restaurant customers. However, there are always challenges with tech adoption, so how can operators make the most out of today’s technology? The benefits AI offers operators the opportunity to automate time-consuming, tedious […]
As the holidays approach and gatherings ramp up, Happy Hour is one way to attract guests to your restaurant – but the concept has lost a little of its lustre recently. Studies show that 47 per cent of people believe that the discounts offered during Happy Hour are negligible and 62 per cent say that […]
Opening your own restaurant is an exciting and scary venture as you launch your dream and your business. While the hospitality industry continues to recover from pandemic losses, it’s important to stay focused on making your restaurant a success. With restaurant closures up 44 per cent last year, the restaurant business is a complicated space, […]
The consumer perception of value has not shifted all that much, but smaller budgets and rising prices have made it a top priority for restaurant diners. Consumers still want to dine in their favourite restaurants, but they are looking for more for their money when they visit. In 2024’s Q1, 52 per cent of consumers […]
Today’s consumers are looking for more value and a better dining experience. Eatertainment is a growing trend combining food and drink with entertainment, providing guests with a fun and memorable experience. Studies show that 76 per cent of consumers would rather spend money on eatertainment than on material items, incentivizing operators to up their game […]
In today’s economy, operators are striving to turn first-time visitors into repeat customers, as customer loyalty becomes crucial for increased revenue. 41 per cent of consumers say that loyalty programs encourage restaurant visits, so the right program can boost traffic and maximize your margins. Following the models made most popular by companies like Netflix and […]
As consumer habits continue to shift, there are some notable statistics from this year that reflect top dining trends. Many operators continue to work towards recovering from the pandemic, and taking a look at these trends can help shape a successful restaurant strategy for 2025. What’s trending as we head towards the end of the year? […]
